Front Office Supervisor & MOD: Guest Experience Lead

Presque Isle Downs, Inc.; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

Presque Isle Downs, Inc. is looking for a Front Desk Manager in Louisville, Kentucky. This role involves overseeing front desk operations, managing staff, and ensuring excellent customer service. Candidates should have a high school diploma, preferred experience in front desk management, and a valid gaming license. The position requires a proactive approach to guest relations and an ability to work in a fast-paced environment. Join us in providing exceptional service and contributing to our winning team!

Qualifications

• Ability to work in a fast-paced environment and handle multiple promotions.
• Strong oral and written communication skills.
• Experience preferred in management or customer service.

Responsibilities

• Coordinate all activities related to the front desk and reservations.
• Supervise and support Front Office staff for smooth operations.
• Address guest issues and ensure confidentiality.

Skills

Ability to work in a fast-paced environment

Oral and written communication skills

Professional working relationship

Basic ability to analyze and understand forecasts and budgets

Ability to interact with internal departments

Education

High school diploma or equivalent

Experience in front desk management

Valid gaming license

Job description

Presque Isle Downs, Inc. is looking for a Front Desk Manager in Louisville, Kentucky. This role involves overseeing front desk operations, managing staff, and ensuring excellent customer service. Candidates should have a high school diploma, preferred experience in front desk management, and a valid gaming license. The position requires a proactive approach to guest relations and an ability to work in a fast-paced environment. Join us in providing exceptional service and contributing to our winning team!