Front Office Supervisor - Hotel EMC2

Fairfield Inn and Suites; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative hospitality company is seeking a Front Office Supervisor to lead a dynamic team in a luxury hotel setting. This role is pivotal in ensuring exceptional guest experiences and operational efficiency at one of Chicago's premier locations. As a Front Office Supervisor, you will oversee daily operations, manage staff assignments, and maintain high standards of service. Your leadership will be instrumental in creating a welcoming atmosphere for guests while upholding the company's commitment to excellence. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you.

Benefits

Health Insurance

Employee Discounts

Flexible Scheduling

Paid Time Off

Qualifications

• 2+ years of supervisory experience in a luxury hotel environment.
• Ability to communicate effectively with management and guests.

Responsibilities

• Monitor hotel business levels and direct associates during peak times.
• Ensure compliance with policies and maintain high service levels.

Skills

Front Desk Management

Customer Service

Interpersonal Skills

Problem Solving

Marriott Systems

Education

High School Diploma

Hospitality Management Degree

Tools

Hotel Management Software

Accounting Systems

Job description

Hotel EMC2 is in search of an experienced Front Office Supervisor with exceptional downtown Chicago market and Marriott systems experience to join our one-of-a-kind luxury, lifestyle hotel that celebrates a creative class of consumers seeking artistically curated travel, dining, and hospitality experiences. This role reports directly to our Front Office Manager.

This unique property is located in the heart of Chicago's Magnificent Mile and was developed by the creators of the famed theWit Hotel in Chicago's Loop.

Duties and Responsibilities

1. Monitor hotel business levels and direct associates to areas needing temporary assistance during peak times or during unexpected increases in volume in any particular area of the hotel.
2. Regularly walk the lobby area and inspect for cleanliness, security concerns, maintenance issues, noise issues, etc. and address such issues.
3. Plan, assign, and direct work of associates.
4. Check in with each department and discuss with manager, supervisor, and/or associates the evening's activities:

• Front Desk: Occupancy, late check outs, arrivals, VIPs, groups, special needs such as billing, flyers or credit issues, employee breaks, closing duties.
• Bell: Arrivals, VIPs, groups, coordinate lobby patrols, employee breaks, closing duties.
• Concierge: Reservations, VIPs, guest requests.
• Housekeeping: Late checkouts, turn down service.
• Engineering: Preventative Maintenance, Duty Engineer, out of order rooms.

1. Ensure associates are performing their job duties in their assigned areas unless management has specifically requested to assist in other departments.
2. Ensure established policies and procedures are being followed, departments are running efficiently, and maintaining a high level of service.
3. Responsible for writing a MOD report at the end of each shift.
4. Respond to emergency situations and work with local authorities.
5. Monitor and ensure that all cashiering procedures comply with Accounting policies and standards.
6. Cover night audit shifts when needed.
7. Exemplify the company's Simplified Code of Conduct and all other regulations established by management and the Employee Handbook.

ESSENTIAL PHYSICAL REQUIREMENTS:

• Ability to stand for an entire shift.
• Ability to reach, bend, stoop, lift, push, and pull.
• Must be able to stand for extended periods of time, and lift and carry up to 30 pounds.
• Ability to work in front of a computer monitor for extended periods of time.
• Ability to tolerate moderate temperature changes in the building.
• Ability to handle repetitive motion of the wrists, hands, and fingers.

ADDITIONAL QUALIFICATIONS:

1. At least (2) years of Front Desk supervisory experience in a luxury/high-end property.
2. Ability to communicate effectively with Management.
3. Strong interpersonal and problem-solving abilities.
4. Ability to focus attention on guest needs, remaining calm and courteous at all times.
5. Ability to stand and move throughout front office and continuously perform essential job functions.
6. Maintain a neat, clean and well-groomed appearance according to company policy.
7. Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures to better assist the guest.
8. Must be available to work weekends/holidays/overnight shifts depending on the business in the hotel.

**Internal Candidate Identified**

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.

SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment, and online and in-person engagement.

Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.