FRONT OFFICE SUPERVISOR - HILTON PARSIPPANY

remingtonhotelscareers; Parsippany-Troy Hills (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

Remington Hotels in Parsippany-Troy Hills is seeking a Front Office supervisor to manage staffing, interviewing, hiring, training and scheduling for front desk teams. You will oversee guest services, PBX and concierge staff, ensuring seamless operations at the desk.

You will also operate the MICROS system, process daily transactions, greet guests, and coordinate with Housekeeping and Engineering to fulfill requests and maintenance needs.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team player focused on great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.

Skills

Staff scheduling

Guest service

Micros system

Team collaboration

Tools

MICROS

Job description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

What we are looking for

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!