Front Office Supervisor - Hilton La Jolla Torrey Pines

Hilton La Jolla Torrey Pines; San Diego (CA); On-site; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor to manage front desk operations at their stunning coastal property. The role involves supervising staff, ensuring guest satisfaction, and maintaining operational efficiency. The ideal candidate will have supervisory experience and a strong customer focus, contributing to the award-winning culture of the hotel.

Benefits

Medical insurance for you and your family

Paid Time Off (PTO)

Go Hilton travel program

Educational support via Guild Education

401K with company match

Qualifications

• Minimum of one year of supervisory experience.
• At least two years of experience in a hotel front desk role.

Responsibilities

• Assign work and supervise team members in all Front Office procedures.
• Respond to guest inquiries and resolve issues promptly.
• Monitor, observe, and evaluate team member performance.

Skills

Supervisory Experience

Customer Focus

Adaptability

Tools

On-Q

Job description

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Hilton La Jolla Torrey Pines is searching for a Front Office Supervisor to join the team.

The coastal retreat with breathtaking views is situated along the beautiful Torrey Pines Golf Course overlooking the sunny shores of La Jolla. The property boasts almost 40,000 square feet of event space, 2 food and beverage offerings, and 394 guest rooms.

Our team members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities, and our amazing Go Hilton travel discount program that our team members and their family and friends may use. In addition, the property offers free meals while on shift, free parking, and uniforms.

Position Details:

• Classification: Full Time
• Shifts: Full Availability, must be able to work mornings, evenings, weekends, and holidays
• Hourly Rate: $22.25

Qualifications:

• Minimum of one year of supervisory experience
• At least two years of experience in a hotel front desk role
• Proficiency in On-Q
• Availability to work mornings, evenings, weekends, and holidays

Responsibilities:

• Assign work and supervise team members in all Front Office procedures including guest check-in/out, lobby traffic, luggage assistance, telephone services, and room rate determination.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Support and assist team members in handling guest requests and complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform, and train team members.
• Monitor, observe, and evaluate team member performance.
• Adjust staffing based on lobby traffic.

What We Look For:

Hilton values:

• Hospitality, Integrity, Leadership, Teamwork, Ownership, Now

Key attributes include:

• Quality, Productivity, Dependability, Customer Focus, Adaptability

Working at Hilton:

Hilton is a leading global hospitality company committed to exceptional guest experiences, innovation, and community leadership. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal.

Benefits:

• Access to daily pay through DailyPay
• Medical insurance for you and your family
• Mental health resources including Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave
• Educational support via Guild Education
• 401K with company match
• Hilton Shares employee stock purchase program
• Career development opportunities
• Team Member Resource Groups

Work Location: Hilton La Jolla Torrey Pines

Schedule: Full-time

Brand: Hilton Hotels & Resorts

Job Function: Guest Services, Operations, Front Office

Seniority Level: Mid-Senior level

Employment Type: Full-time

Industry: Hospitality