Front Office Supervisor - HALL Park Hotel

Coury Hospitality; Frisco (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

HALL Park Hotel is seeking a Front Office Supervisor to lead a guest-focused front desk team. You will oversee daily check-ins, resolve guest needs, and ensure smooth front desk operations alongside our Front Desk Agents.

Your leadership, attention to detail, and commitment to Coury Hospitality’s People First culture will help create a welcoming experience for guests and Curators. This role requires experience in luxury or boutique hotels, knowledge of PMS, and flexible shifts including

Qualifications

• Previous front desk experience in luxury or boutique hotel required; supervisory experience preferred.
• Strong knowledge of hotel PMS and front desk procedures.
• Excellent communication, interpersonal, and guest service skills.
• Ability to coach and support team while staying hands-on.
• Strong problem-solving, multitasking, and organizational skills.
• Professional appearance, positive attitude, and commitment to service excellence.
• Flexible availability, including weekends and holidays.

Responsibilities

• Lead front desk operations and supervise team members.
• Coach and train staff to deliver high guest service standards.
• Coordinate guest requests and amenities.
• Monitor daily operations to ensure service standards.
• Collaborate with other departments to ensure seamless guest experiences.
• Assist with scheduling and shift coverage.

Skills

Communication skills

Interpersonal skills

Guest service skills

PMS knowledge

Front desk procedures

Job description

HALL Park Hotel is hiring for a Front Office Supervisor

You’re a great fit for this role if you love...

• Creating memorable guest experiences through warm, personalized hospitality.
• Leading by example and supporting a team committed to exceptional service.
• Coaching and helping others grow while staying actively involved in daily operations.
• Solving problems, anticipating guest needs, and turning challenges into positive experiences.
• Staying organized and managing multiple priorities in a fast-paced environment.
• Collaborating with other departments to ensure seamless guest experiences.

We’re excited to have you join us because...

As our Front Desk Supervisor, you’ll play a key role in delivering exceptional guest experiences while supporting daily front desk operations. You’ll work alongside our Front Desk Agents, assist with training and coaching, coordinate guest requests and amenities, and help ensure service standards are consistently met. Your leadership, attention to detail, and commitment to Coury Hospitality’s People First culture will help create a welcoming environment for guests and Curators alike.

Education and Experience

• Previous front desk experience in a luxury or boutique hotel required; supervisory experience preferred.
• Strong knowledge of hotel property management systems and front desk procedures.
• Excellent communication, interpersonal, and guest service skills.
• Ability to coach and support team members while remaining hands‑on in daily operations.
• Strong problem‑solving, multitasking, and organizational skills.
• Professional appearance, positive attitude, and commitment to service excellence.
• Flexible availability, including weekends, holidays, and varying shifts.

Work Environment and Physical Requirements

• Ability to stand for extended periods and move throughout the hotel as needed.
• Ability to operate computers, phones, and standard office equipment.
• Ability to work in a fast‑paced, guest‑facing environment while maintaining professionalism and composure.
• Must follow hotel safety, security, privacy, and emergency procedures.
• Must wear required personal protective equipment as applicable to job responsibilities.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

We are an equal opportunity employer.