Assistant Front Office Manager - HALL Arts Hotel

Coury Hospitality; Dallas (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

Coury Hospitality's HALL Arts Hotel is seeking an Assistant Front Office Manager to lead guest services with warmth and precision. You will supervise daily front desk operations, optimize room inventory, train staff on luxury service, and collaborate with Housekeeping and Maintenance to deliver unmatched guest experiences at our boutique property in Dallas.

Ideal candidates will have 3–5 years in front office leadership at boutique or luxury hotels, strong communication, and proficiency with PMS

Qualifications

• Bachelor's degree in hospitality management preferred.
• 3–5 years of front office experience in a hotel or resort setting.
• Previous supervisory experience preferred.
• Strong knowledge of front desk operations, PMS systems, and hotel procedures.
• Excellent communication, problem-solving, and leadership skills.

Responsibilities

• Coaching in the moment: Lead, support, and mentor Front Office Curators, Guest Service Agents, and Bell Staff directly on the floor.
• Own the daily shift: supervise daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards.
• Drive results: help optimize room inventory, manage upsell opportunities, and maximize property revenue during shifts.
• Develop talent: train team members on procedures, luxury service standards, and handling difficult guest conversations.
• Manage: jump into the trenches to assist the team during heavy arrivals, escalations, or operational wrinkles.
• Partner with Housekeeping: actively communicate to prioritize room readiness, VIP arrivals, and special requests.
• Foster a positive culture: create an energetic lobby environment where staff feel supported and set up for success.

Skills

Front desk ops

PMS systems

Communication skills

Leadership

Problem solving

Staff coaching

Education

Bachelor's degree in hospitality management

Tools

PMS software

Front Office systems

Job description

HALL Arts Hotel is hiring for an Assistant Front Office Manager.

You should join our team if you believe...

• Hospitality is an art form: You believe that seamless, warm, and genuine service is critical to creating an unforgettable luxury boutique hotel experience.


• The desk is the heartbeat: You know the Front Office is the engine behind a guest’s first and last impression, setting the tone for their entire stay.


• Details define luxury: You understand that details matter, from a flawless check-in and personalized recognition to anticipating guest needs before they even ask.


• Leadership is collaborative: You believe great leaders empower their teams, lead by example on the floor, and cultivate an environment where staff can thrive.


• Cross-department synergy wins: You know that strong, daily collaboration between the Front Office, Housekeeping, and Maintenance keeps the hotel running smoothly.


• Memories matter: You believe every stay is an opportunity to create a lifelong memory, and you love being in the position to make it happen.

You’re a great fit for this role if you love...

• Coaching in the moment: Leading, supporting, and mentoring Front Office Curators, Guest Service Agents, and Bell Staff directly on the floor.


• Owning the daily shift: Supervising daily front desk operations, guest registration, room assignments, and billing procedures to ensure brand standards are flawlessly met.


• Driving results: Helping optimize room inventory, manage upsell opportunities, and maximize property revenue during your shifts.


• Developing talent: Training team members on operational procedures, luxury service standards, and the art of handling difficult guest conversations.


• Managing: Jumping into the trenches to assist the team, whether that means checking in a heavy arrival wave, handling an escalation, or resolving an unexpected operational wrinkle.


• Partnering with Housekeeping: Actively communicating with Housekeeping to prioritize room readiness, VIP arrivals, and special guest requests.


• Fostering a positive culture: Creating an energetic, positive lobby environment where staff feel supported, respected, and set up for success every day.

We’re excited to have you join us because...

• You bridge leadership and execution: You understand how to translate high-level management goals into daily, front-line excellence.


• You bring relevant experience: You have a solid background in hotel rooms operations, with proven supervisory or shift-leader experience in a boutique or luxury environment.


• You are a natural problem-solver: You stay completely calm under pressure, turning unexpected front-desk challenges into seamless service wins.


• You are a strong communicator: You connect easily with international guests, inspire your team, and keep upper management clearly informed.

Knowledge, Skills and Abilities:

• Bachelor's degree in hospitality managementor related field preferred.

• 3–5 years of front office experience in a hotel or resort setting.

• Previous supervisory experience preferred.

• Strong knowledge of front desk operations, PMS systems, and hotel procedures.

• Excellent communication, problem-solving, and leadership skills.

Physical Demands:

• Ability to stand or walk for extended periods.

• Ability to liftupto 25 poundsoccasionally.

• Frequent use of computers and front desk equipment.

• Ability to work flexible hours including evenings, weekends, and holidays.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curateUNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.