Front Office Supervisor (FT)

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Hyatt Hotels Corporation is recruiting a Front Office Supervisor for Miraval Berkshires Resort and Spa in Lenox, MA. The role leads front desk associates, coaches staff, and supports senior leadership with training, scheduling, payroll and interviewing.

The position focuses on guest registration, communicating hotel services and promotions, processing payments, and responding to guest inquiries to create a welcoming guest experience. The hourly starting rate is $27.00.

Qualifications

• A genuine desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for extended periods.
• Experience and knowledge of front office operations.

Responsibilities

• Lead front office agents and coach team members.
• Support scheduling, payroll and interview processes.
• Coordinate guest registration and promote hotel services.
• Process payments and respond to guest inquiries.

Skills

Guest service mindset

Communication skills

Stamina

Front desk operations

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

The hourly starting rate is $27.00

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Hotel Front Office operations.

Miraval Berkshires Resort and Spa | Lenox , MA , US

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