Front Office Supervisor — Elevate Guest Experience

BENCHMARK; Westlake (TX); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Free Lunch

401k

Tuition Reimbursement

Free parking on-site

Free uniforms and we will clean them

Benchmark Hospitality hotel discounts

Employee focused culture

Job summary

Pyramid Global Hospitality is seeking a Front Office Supervisor for the Deloitte University Hotel & Conference Center in Westlake, TX. You will oversee Front Desk, Front Services, Group Reservations, and Communications Center to ensure flawless guest service for our associates and guests.

We value hospitality experience, leadership, and strong computer skills. The role offers full-time hours on 1st and 2nd shifts with pay of $21.00 hourly, along with our benefits and career development

Qualifications

• Experience in the hospitality industry required.
• Hotel Front Office experience desirable.
• Experience as a departmental trainer or supervisor preferred.
• Strong computer skills.
• Proficient in Microsoft Excel and Outlook.
• Microsoft Teams and OneNote experience desirable.
• Knowledge of Hotel Property Management System preferred.
• Infor experience desirable.
• Texas Driver’s License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Responsibilities

• Monitor and assist in the completion of all opening and closing Front Office tasks.
• Resolve guest opportunities expediently and in a professional manner.
• Direct the work of all Front Office employees, delegating in a fair and equitable manner.
• Assist in the training, development, and motivation of all Front Office employees.
• Manage and coordinate the delivery/tracking of all guest messages or packages.
• Monitor and provide assistance in the operation as needed throughout the Front Office.
• Monitor Communication Center call volume and provide additional coverage when required.
• Oversee the guest badging process to ensure badges are created on time and accurate.

Skills

Hospitality industry experience

Front Office experience

Leadership & supervision

Microsoft Excel

Microsoft Outlook

Microsoft Teams

OneNote

Property Management System knowledge

Infor experience

Driver's license

Tools

Excel

Outlook

Microsoft Teams

OneNote

Property Management System

Infor

Job description

Pyramid Global Hospitality is seeking a Front Office Supervisor for the Deloitte University Hotel & Conference Center in Westlake, TX. You will oversee Front Desk, Front Services, Group Reservations, and Communications Center to ensure flawless guest service for our associates and guests.

We value hospitality experience, leadership, and strong computer skills. The role offers full-time hours on 1st and 2nd shifts with pay of $21.00 hourly, along with our benefits and career development