Front Office Supervisor - DoubleTree by Hilton Boston Bayside

Hilton Worldwide, Inc.; Boston (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading global hospitality company seeks a Front Office Supervisor for the DoubleTree by Hilton Boston Bayside. This role involves supervising the Front Office team, ensuring exceptional guest service, and upholding Hilton's commitment to outstanding hospitality. Ideal candidates will demonstrate passion for service and strong leadership skills.

Qualifications

• Demonstration of hospitality values.
• Strong leadership qualities.
• Ability to support team and resolve guest complaints.

Responsibilities

• Assign work and supervise Front Office operations.
• Respond to guest inquiries and resolve complaints.
• Schedule and lead team meetings.

Skills

Customer Focus

Adaptability

Dependability

Job description

Job Description - Front Office Supervisor - DoubleTree by Hilton Boston Bayside (HOT0BO90)

Job Description

Front Office Supervisor - DoubleTree by Hilton Boston Bayside (

Job Number:

HOT0BO90 )

Work Locations

Work Locations

: DoubleTree Club Boston Bayside 240 Mt. Vernon Street Boston 02125

A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Monitor lobby traffic and adjust staffing accordingly

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job

Job

: Guest Services, Operations, and Front Office