Front Office Supervisor - DoubleTree by Hilton Abilene

Hilton Global in; Abilene (TX); On-site; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor for their new DoubleTree property in Abilene. This role involves overseeing daily operations, ensuring excellent guest service, and managing a team. Ideal candidates will have proven leadership skills and excellent communication abilities. Join a team committed to developing future leaders in hospitality and enjoy various benefits including medical insurance, paid time off, and a 401K plan.

Benefits

Access to DailyPay for on-demand pay

Medical insurance for you and your family

Mental health resources and Employee Assistance Program

Paid Time Off (PTO)

Go Hilton travel program: 100 discounted nights

Parental leave

Educational opportunities via Guild Education

401K with company match

Hilton Shares employee stock purchase plan

Career development programs

Qualifications

• Proven leadership skills in hospitality or customer service roles.
• Excellent communication and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

Responsibilities

• Assign work and oversee daily tasks in Front Office operations.
• Manage guest check-in/check-out and lobby traffic.
• Address guest inquiries and resolve issues promptly.

Skills

Leadership

Communication

Problem Solving

Job description

Front Office Supervisor - DoubleTree by Hilton Abilene (Finance)

The DoubleTree by Hilton Abilene Downtown Convention Center is seeking a Front Office Supervisor to join our team! Located near the convention center in downtown Abilene, this new property features 200 guest rooms, 23,000 sq ft of banquet space, and three food and beverage outlets: two restaurants, a marketplace, and in-room dining.

We are committed to developing our team into future leaders in hospitality. We aim to provide you with valuable experience and knowledge to advance your career!

Responsibilities include:

1. Assign work and oversee daily tasks in Front Office operations to ensure excellent guest service and profitability.
2. Manage guest check-in/check-out, lobby traffic, luggage assistance, and room availability.
3. Address guest inquiries, resolve issues, and handle complaints promptly and professionally.
4. Support team members in guest interactions and training.
5. Schedule shifts, lead pre-shift meetings, and evaluate team performance.
6. Adjust staffing based on lobby traffic.

Shift: Must be able to work various shifts, including mornings, evenings, weekends, and holidays.

Pay rate: $18.00 per hour

Benefits include:

• Access to DailyPay for on-demand pay
• Medical insurance for you and your family
• Mental health resources and Employee Assistance Program
• Paid Time Off (PTO)
• Go Hilton travel program: 100 discounted nights
• Parental leave
• Educational opportunities via Guild Education
• 401K with company match
• Hilton Shares employee stock purchase plan
• Career development programs
• Team Member Resource Groups
• Recognition and rewards

*Benefits may vary based on property-specific terms and conditions.

Qualifications:

• Proven leadership skills in hospitality or customer service roles.
• Excellent communication and problem-solving abilities.
• Ability to work flexible shifts, including weekends and holidays.

What we value:

• Hospitality, Integrity, Leadership, Teamwork, Ownership, Urgency
• Attributes like Quality, Productivity, Dependability, Customer Focus, and Adaptability

Working at Hilton:

Hilton is a global leader in hospitality, committed to providing exceptional experiences and fostering a diverse, inclusive environment. Join us to be part of a team dedicated to creating remarkable hospitality experiences worldwide, with our vision to "fill the earth with the light and warmth of hospitality."