Front Office Supervisor — DailyPay Eligible

RAYUS Radiology; California (MO); On-site; USD 3,264,912 - 4,719,657; Full time

Benefits offered by this job

DailyPay

Job summary

RAYUS Radiology is seeking a Supervisor, Front Office to manage our Front Office Associate teams across locations. You will oversee operations, performance management, and process improvements to deliver exceptional patient service.

This full-time role is Monday–Friday, 9:00am–5:30pm, with a focus on registration, scheduling, and insurance coordination. You will lead staffing, timecards, training, and QA initiatives while ensuring top-notch patient experience and accurate handling of

Qualifications

• Five (5) years' Customer Service experience.
• Five (5) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities.
• Two (2) years' experience supervising/leading direct reports.
• Advanced medical terminology and insurance knowledge.
• Highly proficient in using computer systems and typing, with advanced working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel.

Responsibilities

• Greet and checks-in patients scheduled for imaging services; processes payment as needed.
• Answer phones and handles calls in an efficient and friendly manner.
• Field phone calls appropriately for Center Team Members.
• Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information.
• Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup.
• Order office supplies as needed.
• Maintain supply of patient information sheets.
• Push patient imaging via electronic interfaces.
• Complete patient appointment confirmation calls and provide preparation instructions to patients.
• Fax/scan reports, billing information, and medical release forms as requested.

Skills

Customer Service

Front Office

Supervising

Microsoft Office

Medical Terminology

Education

Associate degree (medical related)

Job description

RAYUS Radiology is seeking a Supervisor, Front Office to manage our Front Office Associate teams across locations. You will oversee operations, performance management, and process improvements to deliver exceptional patient service.

This full-time role is Monday–Friday, 9:00am–5:30pm, with a focus on registration, scheduling, and insurance coordination. You will lead staffing, timecards, training, and QA initiatives while ensuring top-notch patient experience and accurate handling of