Front Office Supervisor

Hyatt Hotels Corporation; Windsor, Northern (CT, KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

On Demand Pay

Job summary

Waterford Hotel Group is seeking a Front Desk Supervisor to oversee the front desk team and ensure smooth operations that drive guest satisfaction. You will handle professional guest communications and ensure accurate processing of charges to guest accounts.

The role emphasizes supervising shifts, training staff, and delivering high-quality service at check-in/out, acting as liaison with management, and improving service to attract new customers.

Qualifications

• Supervising experience preferred but not necessary.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

Responsibilities

• Supervise daily shifts process ensuring all team members adhere to the standard operating procedures.
• Training of employees to resolve issues or problems in a professional and accurate manner.
• Allocate rooms of expected arrivals after checking guest preference.
• Working the desk to ensure professional and friendly check ins and check outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service to attract new customers.

Skills

Supervising experience

Pleasant demeanor

Team player

Independent worker

Physical stamina

Background check

Ability to follow instructions

Job description

At Waterford Hotel Groupwe pride ourselveson cultivating a workplace that feels like home and brings out the best in you, each and every day.We will celebrate your successes, appreciate yourstrengths, and offeranenvironmentwhereeach of us can truly be ourselves.We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.Come for a JOB, stay for a CAREER.

Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate excellent guest interaction and satisfaction scores. Responds to guests by providing professional and timely information and services. You will ensure that hotel charges are processed accurately to the guest’s accounts, invoices and bills are verified.

Responsibilities:

• Supervise daily shifts process ensuring all team members adhere to the standard operating procedures.
• Training of employees to resolve issues or problems in a professional and accurate manner.
• Allocate rooms of expected arrivals after checking guest preference.
• Working the desk to ensure professional and friendly check ins and check outs.
• Act as a link between guests and hotel management.
• Implement procedures to improve service to attract new customers.

Job Requirements:

• Supervising experience is preferred but not necessary.
• P leasant and friendly demeanor.
• Able to work as a team and independently.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire !

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week can enroll in dental and vision coverage . Everyone’s needs a re different and there is something for everyone with numerous s upplemental i nsurance s to choose from .

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment . We also offer paid holidays for eligible associates . If you stick with us for five years or more , enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

• On Demand Pay- Why wait for pay day – get your pay when you need it24/7.
• Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.
• 401k Plan- Nobody wants to work forever, start planning for your future now.
• Hotel D discounts-It’s one of the biggest industry perks.
• Shoes for Crew s-All associates are eligible for a shoe subsidy through Shoes for Crews.
• For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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