2nd shift Housekeeping Supervisor

Waterford Group Llc; Hartford, Northern (CT, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group seeks a 2nd Shift Housekeeping Supervisor to oversee evening housekeeping operations and maintain Marriott brand standards of cleanliness, appearance, and guest satisfaction.

The role leads housekeeping associates on the second shift, coordinating with Front Office, Engineering, Security, and Food & Beverage to deliver an exceptional guest experience. Requires leadership, attention to detail, and strong customer service in a hotel setting.

Qualifications

• Minimum 2 years of housekeeping experience in a hotel environment.
• Minimum 1 year of supervisory or leadership experience preferred.
• Have a keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Able to work as a team and independently.
• Must be available to work evenings, weekends, holidays, and during periods of high occupancy.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina. Lift and carry up to 50 pounds. Ability to stand and walk for extended periods.
• Must be able to pass a background check.
• Ability to follow instructions.

Responsibilities

• Supervise and support Housekeeping associates during the second shift.
• Conduct pre-shift meetings, communicate daily tasks, follow ups and special projects.
• Assign daily work and monitor productivity.
• Complete shift reports and communicate pass-on information to the Housekeeping Leadership team.
• Document room discrepancies and maintenance issues.
• Provide coaching, training, and performance feedback to associates.
• Ensure compliance with Marriott standards, company policies, and safety procedures.
• Assist with training of new associates.
• Promote teamwork, professionalism, and a positive work environment.
• Inspect guestrooms, suites, public spaces, restrooms, corridors, and service areas to ensure cleanliness and brand standards.
• Support Staff needs both operational and motivational.
• Follow up on room deficiencies and ensure corrective action is completed promptly.
• Coordinate room status updates with the Front Desk to maximize room availability.
• Ensure guest requests are completed efficiently and professionally.
• Monitor housekeeping supplies and equipment and report shortages or maintenance concerns.
• Ensure proper chemical usage and safe handling procedures are followed.
• Follow up with guests to ensure complete satisfaction whenever appropriate.
• Partner with Front Office leadership to prioritize guest needs.
• Assist with Lost and found tracking and follow up to guests.

Job description

Come Join the Waterford Hotel Group Team!!

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

2nd Shift Housekeeping Supervisor:

The 2nd Shift Housekeeping Supervisor is responsible for overseeing the evening housekeeping operation to ensure the hotel maintains Marriott brand standards for cleanliness, appearance, and guest satisfaction. This position supervises housekeeping associates during the second shift, ensuring guestrooms, public areas, meeting spaces, and back-of-house areas remain clean, safe, and guest-ready.

The ideal candidate leads by example, provides exceptional associate support, responds promptly to guest requests, and works collaboratively with Front Office, Engineering, Security, and Food & Beverage to deliver an outstanding guest experience.

Responsibilities include:

• Supervise and support Housekeeping associates during the second shift.
• Conduct pre-shift meetings, communicate daily tasks, follow ups and special projects.
• Assign daily work and monitor productivity.
• Complete shift reports and communicate pass-on information to the Housekeeping Leadership team.
• Document room discrepancies and maintenance issues.
• Provide coaching, training, and performance feedback to associates.
• Ensure compliance with Marriott standards, company policies, and safety procedures.
• Assist with training of new associates.
• Promote teamwork, professionalism, and a positive work environment.
• Inspect guestrooms, suites, public spaces, restrooms, corridors, and service areas to ensure cleanliness and brand standards.
• Support Staff needs both operational and motivational.
• Follow up on room deficiencies and ensure corrective action is completed promptly.
• Coordinate room status updates with the Front Desk to maximize room availability.
• Ensure guest requests are completed efficiently and professionally.
• Monitor housekeeping supplies and equipment and report shortages or maintenance concerns.
• Ensure proper chemical usage and safe handling procedures are followed.
• Follow up with guests to ensure complete satisfaction whenever appropriate.
• Partner with Front Office leadership to prioritize guest needs.
• Assist with Lost and found tracking and follow up to guests.

Job Requirements:

• Minimum 2 years of housekeeping experience in a hotel environment.
• Minimum 1 year of supervisory or leadership experience preferred.
• Have a keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to multitask in a fast-paced environment.
• Able to work as a team and independently.
• Must be available to work evenings, weekends, holidays, and during periods of high occupancy.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina. Lift and carry up to 50 pounds. Ability to stand and walk for extended periods.
• Must be able to pass a background check.
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay

Why wait for pay day – get your pay when you need it 24/7.

Pet Insurance

We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan

Nobody wants to work forever, start planning for your future now.

Hotel Discounts

It’s one of the biggest industry perks.

Shoes for Crews

All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group