Front Office Supervisor

Waterford Group Llc; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Front Desk Supervisor. The role involves supervising front desk operations, ensuring guest satisfaction, and fostering a supportive team environment. Ideal candidates possess strong customer service skills, attention to detail, and have a pleasant demeanor.

Benefits

Health Insurance

Paid Time Off

401k Plan

Pet Insurance Discounts

Hotel Discounts

Qualifications

• Keen eye for detail and excellent customer service skills.
• Supervising experience preferred, flexible working hours.
• Ability to work independently and meet high-performance standards.

Responsibilities

• Supervise front desk operations, ensuring excellent customer service.
• Train employees to resolve issues in a professional manner.
• Act as a link between guests and hotel management.

Skills

Customer service skills

Time management

Attention to detail

Teamwork

Job description

ABOUT US

At Waterford Hotel Groupwe pride ourselveson cultivating a workplace that feels like home and brings out the best in you, each and every day.We will celebrate your successes, appreciate yourstrengths, and offeranenvironmentwhereeach of us can truly be ourselves.We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.Come for a JOB, stay for a CAREER.

Front OfficeSupervisorOverview:

Our hotel is looking for a Front Desk Supervisor to primarily supervise the front desk team and ensure smooth operations to generate excellent guest interaction and satisfaction scores. Responds to guests by providing professional and timely information and services. You will ensure that hotel charges are processed accurately to the guest’s accounts, invoices and bills are verified.

Responsibilitiesinclude:

• Always ensure excellent customer service.

• Supervise daily shifts process ensuring all team members adhere to the standard operating procedures.

• Training of employees to resolve issues or problems in a professional and accurate manner.

• Allocate rooms of expected arrivals after checking guest preference.

• Working the desk to ensure professional and friendly check ins and check outs.

• Act as a link between guests and hotel management.

• Implement procedures to improve service to attract new customers.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry andhavethe followingskills,we would love to speak with you:

• Akeen eye for detail, time management and great customer service skills.

• Supervising experience is preferred but not necessary.

• Pleasant andfriendlydemeanor.

• Able to work as a team andindependently.

• Flexible working hours.

• Ability to work with little or no supervision while meeting high-performance standards.

• Physical mobility and stamina.

• Must be able to pass a background check

• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

HealthInsurance is availableon thefirst of the month after hire!

We value the health and wellness of you and your family.Full time associatescanenroll in medical, dental and vision coverageand part-time associates averaging 17.5 hours a weekcanenroll indental and vision coverage.Everyone’s needs aredifferent and there is something for everyonewithnumeroussupplementalinsurances tochoose from.

We know that life gets in theway,andYOUdeserveto recharge.

Full-time associates receive paid time off within the first 90 days of employment. Wealsooffer paid holidays for eligible associates. If youstick with usforfive years or more,enjoypaid days off foryourBirthday and Employment Anniversarydate!

EXCITINGEXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401kPlan-Nobody wants to work forever, start planning for your future now.

HotelDiscounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Waterford Hotel Group