Overnight Front Office Supervisor - Hilton McLean Tysons Corner

Hilton McLean Tysons Corner; McLean (VA); On-site; Full time

Job summary

A leading hotel in Fairfax County seeks an Overnight Front Office Supervisor to manage front desk operations and enhance guest experiences. Candidates should have prior hotel experience and excellent leadership skills for this full-time position requiring overnight availability.

Benefits

Medical Insurance Coverage for you and your family

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Debt-Free Education opportunities

401K plan with company match

Employee stock purchase program at a discount

Qualifications

• Minimum 1 year of hotel front office experience required.
• Previous supervisory experience preferred.
• Availability for overnight shifts is essential.

Responsibilities

• Oversee front desk operations and provide guest service.
• Assign and instruct team members in details of work.
• Resolve customer complaints effectively.

Skills

Leadership

Customer Focus

Adaptability

Job description

Overnight Front Office Supervisor - Hilton McLean Tysons Corner

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Overnight Front Office Supervisor - Hilton McLean Tysons Corner

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The iconic Hilton McLean Tysons Corner is seeking a full-time Overnight Front Office Supervisor to join their Guest Services team! This beautiful, 458-room hotel is in the heart of Fairfax County's business district and is five minutes from the Metro Silver Line!

The ideal candidate for this position will have a minimum of 1 year hotel front office experience! It would be considered an asset for this role to have previous supervisory experience in a hotel setting, as well as previous Hilton experience.

Shift Pattern: candidates should be available to work an overnight shift from 11 pm to 7 am, any day of the week/weekends/holidays as needed

Pay Rate: $26.24 per hour plus $1.00 per hour for overnights

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  
  
  

What will I be doing?

As an Overnight Front Office Supervisor, you would be responsible for assigning work, training our Guest Service Agents and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations
• Provides guest service, guidance and leadership to ensure consistent customer service is provided
• Assigns and instructs team members in details of work
• Monitors lobby traffic to make staffing adjustments accordingly
• Resolves customer complaints
• Trains, supervises, schedules and assists in evaluating staff
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton McLean at Tysons Corner

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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