Front Office Supervisor

Hyatt Hotels Corporation; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free room nights worldwide

Medical, Dental, Vision coverage

401(k) with company match

Paid Time Off

Job summary

Hyatt Regency DFW is seeking a Front Office Supervisor to lead the Front Office team, ensuring memorable guest experiences and smooth daily operations at our hotel near Dallas/Fort Worth International Airport. This on-property role emphasizes coaching, staffing support, and service excellence in a bustling, guest-focused environment.

The ideal candidate has Front Office experience, a proven supervisory background, and strong communication skills.

Qualifications

• Experience in Front Office operations
• Demonstrated leadership or supervisory ability
• Strong guest service mindset and service standards
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced hotel environment

Responsibilities

• Lead and motivate Front Office associates to deliver exceptional guest service.
• Support guest check-in/check-out and service recovery activities.
• Coach and develop team members through feedback and training.
• Assist with staffing and scheduling as needed.
• Ensure adherence to Hyatt standards, policies and procedures.
• Handle guest inquiries and requests with professionalism.
• Process payments and maintain accurate guest records.
• Collaborate with hotel leadership to drive guest satisfaction.

Skills

Front Office experience

Leadership experience

Guest service excellence

Communications skills

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Come join the Rooms team at Hyatt Regency DFW, conveniently located across from Terminal C at DFW International Airport. As one of Hyatt's premier airport properties, our hotel features 811 guestrooms, 92,000 square feet of meeting and event space, and a dynamic team dedicated to delivering exceptional guest experiences.

This is an on-property position and part of the Hyatt Hotels Managed Portfolio.

Weekend availability is required for consideration.

About the Role

As a Front Office Supervisor, you will play a key leadership role in creating memorable guest experiences while supporting the daily operations of the Front Office team. This highly visible position offers the opportunity to lead by example, coach and develop associates, and ensure seamless service delivery for our guests.

Supervisors are expected to support hotel leadership by assuming leader responsibilities and fostering a positive, engaged, and service-oriented team culture. Responsibilities may include training, coaching, and providing day-to-day operational support.

Key Responsibilities

• Lead and motivate Front Office associates to deliver exceptional guest service.
• Support guest registration, arrivals, departures, and service recovery efforts.
• Coach and develop team members through ongoing feedback and training.
• Assist with staffing functions.
• Ensure compliance with Hyatt standards, policies, and procedures.
• Handle guest inquiries, concerns, and special requests with professionalism and care.
• Process forms of payment and maintain accurate guest records.
• Partner with hotel leadership to drive operational excellence and guest satisfaction.

Qualifications

The ideal candidate will have:

A genuine passion for hospitality and a commitment to exceeding guest expectations.

Previous Front Office experience with a strong understanding of hotel operations.

Prior leadership or supervisory experience preferred.

Excellent verbal and written communication skills.

Strong organizational, problem-solving, and decision-making abilities.

The ability to thrive in a fast-paced, guest-focused environment.

Flexibility to work weekends, holidays, and varied shifts as business needs require.

The ability to stand and move throughout the shift.

Care Connects Us

At Hyatt, we believe hospitality is more than a job. It's a career for people who care. We are committed to creating an environment where associates feel valued, supported, and empowered to grow both personally and professionally.

Join a team that is making travel more human, connected, and meaningful every day.

We offer a comprehensive benefits package designed to support your wellbeing and career growth, including:

• Complimentary and discounted Hyatt room nights worldwide
• Medical, Dental, Vision, and Prescription coverage for eligible full-time associates after 30 days
• 401(k) with company match
• Paid Time Off and seven paid holidays
• Paid Family Bonding Leave and Adoption Assistance
• Personal Development Assistance Program
• Complimentary colleague parking during shift
• Complimentary meal during shift
• Career advancement opportunities throughout Hyatt's global network

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

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