Front Office Supervisor

Hyatt Regency; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hyatt Regency Grand Cypress is seeking a Front Office Supervisor to lead guest check‑in processes, communicate hotel services and promotions, and coach associates. The role supports senior leadership by developing and assuming basic management duties, including training, scheduling, payroll and interviewing.

Front Office Supervisors guide agents responsible for guest registration and hotel service communications, while handling payments and guest inquiries in a full‑service hotel environment.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Support senior leadership by developing and assuming basic management responsibilities.
• Coach, direct, and may include training, scheduling, payroll and interviewing of associates.
• Lead Front Office Agents responsible for guest registration and communication of hotel services and promotions.
• Process forms of payment and respond to guest inquiries.

Job description

Organization- Hyatt Regency Grand Cypress

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.