Front Office Supervisor

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor to lead guest services teams at our properties. The role emphasizes coaching, communication and the ability to manage guest registrations and promotions.

You will support senior leadership, with potential responsibilities in training, scheduling and interviewing, while delivering attentive service that creates memorable guest experiences across our hotels.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

Responsibilities

• Lead front office associates through coaching, direction, and training.
• Assist with scheduling, payroll and interviewing.
• Oversee guest registration and communication of hotel services and promotions.

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Experience and a thorough understanding of Front Office operations.

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