Guest Service Agent

Fairfield Inn & Suites Boca Raton; Boca Raton (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Waterford Health and Wellness

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to be the friendly face of the front desk, handling check-ins, check-outs, and guest inquiries with a focus on high-quality service. You will collaborate across departments to meet guest needs and uphold the hotel’s guest experience standards.

The role requires a detail-oriented, customer-focused approach, strong multitasking, and the ability to work flexible hours in a fast-paced hotel environment.

Qualifications

• Detail-oriented with strong time management and customer service skills.
• Pleasant and friendly demeanor with teamwork ability.
• Ability to work independently and adapt to flexible hours.

Responsibilities

• Greet and thank guests in a sincere, friendly manner.
• Check in and check out guests efficiently.
• Assign rooms and handle administrative duties.
• Answer phone and post charges to accounts.
• Follow daily checklists and communicate guest needs across departments.
• Ensure guest satisfaction through proactive service.

Skills

Attention to detail

Time management

Customer service

Pleasant demeanor

Teamwork

Independence

Flexibility

Job description

ABOUT US

At Waterford Hotel Groupwe pride ourselveson cultivating a workplace that feels like home and brings out the best in you, each and every day.We will celebrate your successes, appreciate yourstrengths, and offeranenvironmentwhereeach of us can truly be ourselves.We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement.

Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilities include:

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

• A keen eye for detail, time management and great customer service skills.
• P leasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health insurance is available on the first of the month after hire! We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and p art-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs a re different and there is something for everyone with numerous s upplemental i nsurance to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crew s- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V