Front Office Supervisor

Commonwealth Hotels; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401(k) with company match

Same Day Pay

Vacation, Personal Days, and Holiday”

Exclusive Discounts: hotel, food andbe

Job summary

Commonwealth Hotels is seeking a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor for the Tru by Hilton Louisville Airport in Louisville, KY. You will lead front desk operations, ensure seamless check-in/check-out, and drive exceptional guest experiences in a fast-paced environment.

Responsibilities include managing reservations, handling payments, coordinating with other departments, and promoting hotel services.

Qualifications

• Experience in customer-facing roles and delivering exceptional service.
• Strong verbal and written communication skills for guests and team members.
• Familiarity with computers and property management/reservation systems.

Responsibilities

• Assist guests with check-in and check-out to ensure a smooth, welcoming experience.
• Manage reservations, cancellations and modifications with accuracy.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process payments and deposits in accordance with hotel policies.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information on hotel services, local attractions and transportation.
• Upsell rooms and hotel amenities to enhance guest experience.
• Maintain accurate records in the property management system.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

PMS

Reservation systems

Computer literacy

Job description

Join Our Team at the Tru by Hilton, Louisville, Kentucky!

The Tru by Hilton, Louisville Airport is seeking a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor.

About Us:

Working at the Tru by Hilton Louisville Airport offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Tru Louisville Airport offers a vibrant and convenient stay, located near Kentucky Kingdom amusement park and the Kentucky Fair and Expo Center. The hotel promotes a lively and welcoming environment for guests and staff, encouraging new hires to bring enthusiasm and fresh ideas. It is an ideal place for those looking to advance their hospitality careers in an energetic setting.

Why This Role?

Working as a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Desk Supervisor at the Tru by Hilton Louisville Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Supervisor, Front Desk Supervisor, or Front Desk Supervisor allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

What’s In It for You?

Comprehensive Benefits: Medical, Dental and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses and Commonwealth University
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more

Key Responsibilities for the Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Hotel Guest Service Supervisor, Front Desk Supervisor or Front Office Supervisor:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry’s demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Join us in shaping the future of hospitality in Louisville, Kentucky!