Front Office Supervisor

Miraval Resorts & Spas; Lenox (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

World-class resort

Fortune’s 100 best companies to work ·

Unlimited fitness center access and YO

Tuition or wellbeing reimbursement

Free golf

Employee discounts on spa services

Discounted Hyatt rates

Flexible schedules

Job summary

Miraval Berkshires Transportation/PBX Supervisor role is to ensure exceptional guest and colleague experiences by coordinating transportation logistics, PBX communications, and shift leadership across daily operations.

You will oversee manifests, schedules, and vehicle assignments, coach colleagues, respond to guest concerns, and partner with leadership to uphold service standards in a welcoming wellness-focused resort.

Qualifications

• Minimum of 6 months supervisory or lead experience in hospitality, transportation, guest services, or a related field.
• Valid driver’s license with exemplary record.
• Strong communication and interpersonal skills with the ability to effectively engage guests and colleagues.
• Ability to multitask and prioritize in a fast-paced environment.
• Availability must include weekends, nights, and holidays.
• Ability to lift and carry up to 25 lbs. at one time.
• Experience coaching, training, and managing colleague performance.

Responsibilities

• Oversee the daily operation of the Transportation and PBX teams.
• Manage transportation manifests, schedules, and vehicle assignments.
• Coordinate guest transportation requests and preferences to ensure a seamless experience.
• Provide coaching and training to colleagues during shifts.
• Ensure timely transportation services and effective service recovery.
• Respond to guest concerns and resolve issues professionally.
• Communicate staffing, equipment, and operational needs to leadership.
• Support arrival/departure operations, including luggage handling.

Skills

Supervisory

Hospitality

Communication

Interpersonal

Guest services

Dispatching systems

Tools

Scheduling software

Job description

Organization- Miraval Berkshires Resort and Spa

Summary

Your journey begins now!

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in. Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose. We are currently seeking a Transportation/PBX Supervisor to help ensure an exceptional guest and colleague experience by upholding the policies and procedures established by the leadership team. This supervisor will work side by side with Transportation and PBX colleagues to ensure seamless guest arrivals, departures, communications, and transportation services. This role oversees daily operations, manages transportation logistics, coordinates guest preferences, and supports colleague development to deliver consistent, personalized service.

ESSENTIAL FUNCTIONS:

• Understand and exemplify the standards and SOPs communicated by the leadership team
• Oversee the daily operation of the Transportation and PBX teams
• Maintain management presence in operational areas throughout the shift
• Manage and maintain transportation manifests, schedules, and vehicle assignments
• Coordinate guest transportation requests and preferences to ensure a seamless experience
• Communicate directly with guests regarding transportation arrangements, resort information, and service recovery opportunities
• Assist colleagues in maintaining a high level of service through coaching and training during shifts
• Ensure the execution of daily colleague assignments and operational priorities
• Monitor dispatch operations and ensure timely transportation services
• Support arrival and departure operations, including luggage handling and guest assistance
• Ensure PBX colleagues provide prompt, professional, and accurate communication services
• Respond to guest concerns and resolve service issues in a timely and professional manner
• Make clear and educated decisions that will benefit the guest experience and operational efficiency
• Communicate clearly and effectively with department leadership regarding operational needs and service-related issues
• Conduct ongoing performance coaching and provide feedback to colleagues
• Assist with colleague training, development, and onboarding
• Maintain departmental cleanliness, organization, and safety standards
• Provide support for VIP and high-touch guests
• Communicate with leadership regarding staffing, equipment, repairs, and operational needs
• Complete any assignments provided by department leadership

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Qualifications

• Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field
• Valid driver’s license with exemplary record
• Strong communication and interpersonal skills with the ability to effectively engage guests and colleagues
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work extended hours on your feet
• Ability to lift and carry up to 25 lbs. at one time
• Ability to drive guest shuttles upwards of 4 hours round trip
• Experience coaching, training, and managing colleague performance
• Proficiency with scheduling, dispatching, and transportation coordination systems preferred
• Availability must include weekends, nights, and holidays

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.