Front Office Supervisor

Peachtree Hospitality Management; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Peachtree Hospitality Management is seeking a Front Office Supervisor to oversee guest services. The role involves supervising the front desk team, ensuring compliance with operational standards, and resolving customer issues. The ideal candidate will have strong leadership and customer service skills, contribute to guest satisfaction, and maintain effective communication with other departments.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Experience in supervising or leading a team is essential.
• Strong problem-solving and customer service skills required.
• Ability to train and develop team members.

Responsibilities

• Supervise daily operations and team adherence to procedures.
• Resolve customer issues and complaints quickly.
• Control cash transactions and maintain personal bank responsibility.

Skills

Customer Service

Supervision

Problem Solving

Communication

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.