Front Office Supervisor

Wyndham Hotels & Resorts; Dallas (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Supervisor to oversee guest services operations, ensuring high levels of customer satisfaction. The role involves training staff, resolving issues, and maintaining cash transactions at the front desk, contributing to smooth operations in a busy hotel environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Responsibilities

• Supervise daily shift processes ensuring compliance with operating procedures.
• Train and coach front desk team members to ensure a quality operation.
• Resolve customer complaints efficiently to maintain high satisfaction.

Skills

Customer Service

Leadership

Communication

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.