Front Office Supervisor

The Allison Inn and Spa; Newberg (OR); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading luxury resort in Oregon's Wine Country seeks a Front Office Supervisor to support and train staff in providing exceptional guest service. This role involves overseeing front desk operations, responding to guest needs, and maintaining high standards for service excellence. Ideal candidates will have prior experience in luxury hospitality and a strong commitment to guest satisfaction.

Qualifications

• Minimum 2 years prior Front Desk experience, preferably in luxury.
• Ability to work flexible schedules including weekends and holidays.
• Positive demeanor and desire for exceptional guest service.

Responsibilities

• Supervise and train Front Desk staff for guest satisfaction.
• Perform Front Desk duties when needed to ensure operations.
• Report guest complaints to the Front Office Manager immediately.

Skills

Leadership

Customer Service

Communication

Problem Solving

Job description

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Join to apply for the Front Office Supervisor role at The Allison Inn and Spa

The Allison Inn & Spa is Oregon Wine Country's first full service luxury resort in the heart of the Willamette Valley.

The Allison Inn & Spa’s luxurious deluxe guest rooms and suites are thoughtfully appointed in a lush and relaxing setting.

At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing world class service and meaningful memories for our guests. Join us as we strive for excellence.

Duties And Responsibilities

• Provide supervision, support and training to Front Desk staff for an 85 room luxury boutique hotel.
• When needed, perform the tasks of a Front Desk Agent, Bell/Valet person, Concierge or other Rooms division tasks.
• Ensure hotel operations and standards are being properly maintained to provide total guest satisfaction.
• Reports guest / team member complaints immediately to the Front Office Manager and/or Director of Rooms.
• Ensure that proper key and Cash Bank controls are in effect.
• Effectively communicate with all team members in a professional manner.
• Interact in a positive way with other departments to ensure a luxury guest experience.
• Must be a leader of The Allison standards, and a champion of grooming and appearance guidelines.
  
  

Job Skills/Requirements/Qualifications

• Minimum of 2 years prior Front Desk experience, preferably in a luxury setting.
• Ability to work a flexible schedule to include weekends, early mornings, late evenings and holidays.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service
• Clear Background Check and Department of Motor Vehicles (DMV) check
  
  

Working Conditions/Physical Requirements

• Must be able to lift up to 30 pounds.
• Ability to stand for up to 8 hours per day.
• Ability to walk and climb and descend stairs.
• Must frequently kneel, crawl and twist torso as needed to accomplish required tasks.
• Ability to work with all types of people.
• Maintain a high standard of personal hygiene and appearance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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