Guest Experience Agent (Front Desk)

Hyatt Hotels Corporation; Cleveland (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Entry to the Hyatt Family

12 free nights at Hyatt hotels

Colleague, Friends, and Family rate

50% off at 1890 Restaurant

25% off at Marengo Spa

Affordable Medical, Dental and Vision

Paid Holidays, Sick Days and Vacation

Discounts with partners

Located near RTA stops

Discounted Parking Passes

Headspace App access

Hyatt Well-Check wellbeing tool

Education assistance up to $1,000/year

Promotion opportunities across Hyatt

Regular check-ins for career goals

Development tools through Hyatt Learn

Diversity and inclusive culture

Job summary

Hyatt Hotels Corporation in Cleveland seeks a Front Office Associate to welcome guests, manage the check-in process, and clearly communicate hotel services and promotions to create a welcoming experience. This role emphasizes friendly, attentive service, efficient handling of guest payments, and prompt responses to inquiries, with opportunities for growth across Hyatt's extensive network of hotels.

You will collaborate with other departments, uphold Hyatt standards, and contribute to a positive

Qualifications

• Customer-focused approach in a fast-paced hotel environment.
• Clear verbal and written communication skills.
• Ability to stand for extended periods.

Responsibilities

• Greet guests and register them efficiently at check-in.
• Explain hotel services and promotions to guests.
• Process guest payments and payment forms.
• Respond to guest inquiries and resolve concerns promptly.

Skills

Customer service mindset

Verbal and written communication

Stamina/standing for long periods

Job description

Close Inclusive Collection Job Postings Notification

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4 th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland’s central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.

Here are a few reasons why you should join our Hyatt Regency Cleveland Family!

• An entry to the Hyatt Family, a place where we care for people so they can be their best
• 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.
• 50% off at 1890 Restaurant
• 25% off at Marengo Spa
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Paid Holidays, Sick Days and Vacation Days
• Connect with thousands of National and Local Partners for Various Discounts
• Located near RTA stops and pick ups
• Discounted Parking Passes

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Affordable Medical, Dental and Vision Coverage after 30 days of employment

Development:

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
• Regular Check-In Conversations with Managers to discuss personal career goals
• A wide range of development tools through the Hyatt Learning
• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2022, for the 18 th consecutive year
• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day – so they canbe their bestand perform at their best so they can better care for others
• When we saypeople, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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If the answer isYES, then please click the link and apply!

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