Front Office Supervisor

Wyndham Hotels & Resorts; Columbus (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading hotel brand seeks a Front Office Supervisor to oversee daily operations and a team dedicated to guest satisfaction. The qualified candidate will manage team performance, respond to guest inquiries, and ensure quality service while maintaining financial responsibilities. Join us for a rewarding career with competitive benefits and opportunities for growth.

Benefits

Medical, dental, and vision insurance

401(k) retirement match

Paid Holidays and Paid Time Off

Access to Employee Assistance Program

Qualifications

• Experience in hospitality management preferred.
• Ability to handle cash transactions and adhere to hotel policies.
• Strong communication skills and ability to build relationships.

Responsibilities

• Supervise daily shift processes and ensure adherence to operating procedures.
• Train and direct front desk team members, resolving issues as needed.
• Manage customer complaints and maintain high satisfaction levels.

Skills

Customer Service

Supervision

Problem Solving

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.