Front Office Supervisor

Tetherow Resort; Bend (OR); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

401(k) match

Medical, Dental, and Vision

Paid Time Off

Golf Privileges

Restaurant discounts at Tetherow

Employee meals $8

Referral bonuses

Central Oregon setting

Job summary

Tetherow Resort in Bend, Oregon is seeking a Front Office Supervisor to lead the front desk team and ensure an exceptional guest experience. The role requires a minimum of two years in hotel or resort operations and strong communication skills.

We offer a dynamic workplace in Central Oregon with opportunities to grow, a collaborative team environment, and a commitment to guest satisfaction. Evening, weekend, and holiday availability is required.

Qualifications

• Two years of customer service experience, preferably in hospitality/hotels or resort.
• Proficient in Microsoft Word, Outlook and Excel.
• High school diploma or equivalency degree.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Monitor the appearance, standards, and performance of Team Members with emphasis on training and teamwork.
• Ensure shift team knowledge of hotel products, services, pricing, and VIP events.
• Check guests in by verifying reservation party names and issuing room keys.
• Advise shift team of special events or VIP Guests for the day.
• Provide guests with information on policies, services and amenities.
• Coordinate with housekeeping to ensure room availability.
• Direct guests to resort staff for escort, transportation, and concierge services.
• Listen and respond to guest complaints in a gracious manner.
• Review final bill with guest and post charges as needed.
• Process guest requests including special occasion assistance.

Skills

Energetic

Inspiring

Adventurous

Fun

Multi-tasking

Independent work

Team oriented

Welcoming guests

Communication

Customer service

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Job description

Front Office Supervisor

Tetherow Resort BEND,, Oregon, United States

About this position

Tetherow Resort has an immediate opening for Hotel Front Office Supervisor! Must have 2+ years of hotel/resort experience. Why Tetherow? At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Qualifications

• You are energetic, inspiring and adventurous.
• You love to have fun while you’re at work.
• You enjoy going above and beyond for your team and guests.
• You have strong organizational skill with the ability to multi-task in a fast paced.
• You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time.
• You love meeting new people and making them feel welcomed.
• You have excellent communication and listening skills.
• You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort.
• You are proficient in Microsoft Word, Outlook and Excel.
• You have a high school diploma or equivalency degree.
• You are available to work varying schedules; including evenings, weekends and holidays.

Responsibilities

• Supervise Front Desk operations during your assigned shift to a consistently high standard.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work.
• Ensure your shift team have a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
• Check guests in by verifying all names of party on reservation and issue room keys.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Provide guests with information on hotels policies, services and amenities.
• Coordinate with our housekeeping team to ensure room availability.
• Direct guests to proper resort staff members for escort, transportation, and concierge services.
• Listen and respond to guest complaints in a gracious and appropriate manner.
• Review the final bill with the guest, post charges and make any necessary correction to the account.
• Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.

Benefits & Extra Perks

• 401(k) plan with Company Match
• Medical, Dental, and Vision benefit eligibility
• Paid Time Off
• Golf Privileges
• Discounts at Tetherow restaurants & Golf Shop
• $8 Employee breakfast & lunch meals
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon

Please note: This job requires open availability on nights, weekends & holidays.

Salary Information

$25 - $27 Hourly Wage