Front Office Supervisor

TPG Hotels and Resorts; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

Disability Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Amazing hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to be the first point of contact for guests. You will welcome visitors, assist with check-in, verify reservations, and provide information about services, amenities, and policies to ensure a smooth, welcoming experience.

You will manage reservations, process payments, handle phone and email inquiries, support guest requests, coordinate with housekeeping and management, and help keep the front desk organized, secure, and efficient while

Qualifications

• High school education or equivalent experience is required.
• Strong guest service orientation and professional communication are essential.
• Ability to remain calm and professional under pressure is important.

Responsibilities

• Greet and check-in guests in a friendly, professional manner.
• Handle check-out procedures, process payments, and issue receipts.
• Answer phone calls and emails; direct inquiries to the appropriate department.
• Manage reservations and maintain accurate data in the reservation system.
• Assist guests with requests, such as room changes or amenities, and resolve issues promptly.
• Perform administrative tasks and keep the front desk area organized and presentable.
• Collaborate with housekeeping, maintenance and management to ensure smooth operations.
• Follow emergency procedures and report daily to management.

Skills

Strong guest service orientation

Excellent communication skills

Ability to remain calm under pressure

Basic accounting skills

Education

High school diploma or equivalent

Tools

LightSpeed

MGS system

Power of M system

Job description

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.

What You'll Be Doing

• Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
• Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
• Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
• Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
• Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
• Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
• Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
• Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
• Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
• Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
• Report to management the process every day.
• Review the reservations before and after arrivals time: Credit card on file, arrivals time, special requested, charges correctly.
• Ability to train the team, create strategies for customer service, and interact with the team and clients.

Skills And Abilities

High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.

LightSpeed system experience

MGS system experience

Power of M system experience

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

EEO/VET/DISABLED