Front Office Staff

iCare Medical Group; Monterey Park, Northern (CA, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

iCare Medical Group is seeking a friendly, organised Front Desk Receptionist to join our growing primary care team. You will welcome patients, manage check-in/check-out, verify insurance, and route calls in a fast-paced clinic environment.

This role requires bilingual skills in Mandarin and/or Cantonese, strong communication, and proficiency with Microsoft Office. You will support daily clinic operations at Monterey Park and Rowland Heights, with a positive attitude and team-focused mindset.

Qualifications

• Fluent in Mandarin and/or Cantonese.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Welcome patients and provide a positive check-in and check-out experience.
• Verify patient insurance eligibility and benefits to ensure accurate billing.
• Answer and route incoming phone calls professionally and efficiently.
• Maintain accurate patient records and assist with front office administrative tasks.
• Collaborate with providers and staff to ensure smooth daily clinic operations.
• Perform basic troubleshooting of TVs, computers, printers, and other technical equipment in the clinic.
• Assist with other technical needs or concerns as assigned by the supervisor.

Skills

Mandarin

Cantonese

Communication skills

Organisational skills

Multitasking

Tools

Microsoft Office

Job description

Join iCare Medical Group and help create a welcoming, efficient experience for every patient. This role is ideal for a friendly, organised, and customer-focused team member who enjoys working directly with patients in a fast-paced primary care environment.

Clinic Coverage

Monterey Park and Rowland Heights, CA

Employment Type

Full-Time

Compensation

$19.20-$22.00/hour

Language Requirement

About This Role

iCare Medical Group is seeking a friendly, organised, and customer-focused Front Desk Receptionist to join our growing primary care team.

This role is well suited to someone who enjoys interacting with patients, thrives in a fast-paced medical environment, and is passionate about delivering exceptional customer service.

Key Responsibilities

• Welcome patients and provide a positive check-in and check-out experience.
• Verify patient insurance eligibility and benefits to ensure accurate billing.
• Answer and route incoming phone calls professionally and efficiently.
• Maintain accurate patient records and assist with front office administrative tasks.
• Collaborate with providers and staff to ensure smooth daily clinic operations.
• Perform basic troubleshooting of TVs, computers, printers, and other technical equipment in the clinic.
• Assist with other technical needs or concerns as assigned by the supervisor.

Qualifications

• Fluent in Mandarin and/or Cantonese.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office applications.
• Able to work at both our Monterey Park and Rowland Heights clinic locations.
• Positive attitude, self-motivated, adaptable, and a strong team player.

Why Join iCare Medical Group?

• Supportive and collaborative team environment.
• Opportunity to make a meaningful impact on patient care.
• Professional growth in a fast-paced healthcare setting.
• Opportunity to work with a diverse patient population in a respected primary care practice.

Work Authorization Requirement

To help streamline the hiring process, we are seeking candidates who are already authorized to work in the United States without current or future visa sponsorship.