Bilingual Medical Assistant: Patient Care & Front Desk

iCare Medical Group; Monterey Park, Northern (CA, KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

iCare Medical Group in Monterey Park, CA is seeking a motivated Medical Assistant to support patient interactions and front-desk operations in a family practice setting. The role requires compassion, strong organisational skills, and the ability to work in a fast-paced clinic.

English, Cantonese and Mandarin language abilities are preferred to assist diverse patients and ensure smooth patient flow. Cross-training is provided to cover clinic duties as needed, and the successful candidate will

Qualifications

• At least 1 year of medical assisting experience.
• Team player with a pleasant attitude toward coworkers and patient services.
• Familiarity with HIPAA regulations and professional ethics.
• Ability to read and write general correspondence and messages.
• Ability to speak effectively and kindly with patients, physicians, and collaborators.
• Ability to handle multiple priorities in fast-paced situations.
• Must speak English, Cantonese, and Mandarin.
• Strong organisational and problem-solving skills.

Responsibilities

• Greet and treat patients with compassion, kindness, and respect.
• Check patients in and out and schedule follow-up appointments.
• Answer phone calls, check messages, and return calls according to protocol.
• Assist with other front-desk duties as assigned.
• Support daily operations and help maintain strong coordination within the family practice team.

Skills

Patient communication

Organisational skills

Problem-solving

HIPAA compliance

Bilingual (English Cantonese Mandarin)

Team player

Multitasking

Job description

iCare Medical Group in Monterey Park, CA is seeking a motivated Medical Assistant to support patient interactions and front-desk operations in a family practice setting. The role requires compassion, strong organisational skills, and the ability to work in a fast-paced clinic.

English, Cantonese and Mandarin language abilities are preferred to assist diverse patients and ensure smooth patient flow. Cross-training is provided to cover clinic duties as needed, and the successful candidate will