Front Office Staff

Keystone Rural Health Center; Emmitsburg (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Keystone Health is seeking a friendly and dependable Front Office Staff member for our behavioral health practice. The role is the first point of contact for patients and supports daily operations in a fast-paced setting.

You will handle check-ins, scheduling, payments, and essential administrative tasks with a patient-centered mindset. Earn a stable full-time position with a Monday–Friday schedule, no weekends or holidays.

Qualifications

• High School Diploma or GED required.
• Prior medical office experience preferred.
• Strong computer and customer service skills.

Responsibilities

• Greeting and assisting patients in a professional and compassionate manner.
• Scheduling appointments and managing provider calendars.
• Verifying insurance coverage and obtaining necessary authorizations.
• Updating patient demographic and insurance information.
• Collecting copays and other patient payments.
• Answering and directing telephone calls.
• Checking patients in and out for appointments.
• Maintaining accurate patient records and ensuring confidentiality.
• Assisting with other administrative duties as assigned.

Skills

Customer service

Time management

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Behavioral Health - Welty Road Front Office Staff (Employee will start at Behavioral Health in Chambersburg and transition to Welty Road upon opening in early 2027) Full-Time | Monday - Friday | No Weekends or Holidays Monday-Thursday 9:00 am-5:30 pm and Fridays 8:30 am -5:00 pm

Keystone Behavioral Health is seeking a friendly, organized, and dependable Front Office Staff member to join our team. This position serves as the first point of contact for our patients and plays a vital role in providing exceptional customer service while supporting the daily operations of a busy behavioral health practice. The ideal candidate is detail-oriented, possesses excellent time management and communication skills, and thrives in a fast-paced environment. A strong commitment to teamwork and patient-centered care is essential.

Responsibilities

• Greeting and assisting patients in a professional and compassionate manner
• Scheduling appointments and managing provider calendars
• Verifying insurance coverage and obtaining necessary authorizations
• Updating patient demographic and insurance information
• Collecting copays and other patient payments
• Answering and directing telephone calls
• Checking patients in and out for appointments
• Maintaining accurate patient records and ensuring confidentiality
• Assisting with other administrative duties as assigned

Qualifications

• High School Diploma or GED equivalent required
• Previous medical office experience preferred
• Strong computer and customer service skills

Keystone Health is an Equal Opportunity Employer

Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.