Front Office Staff

Keystone Rural Health Center; Emmitsburg (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Keystone Health’s Keystone Dental Care in Waynesboro is hiring a friendly Front Office Staff member for a full-time, Monday–Friday schedule (no weekends, no holidays). You’ll be the first point of contact, handling check-in/out, scheduling, insurance verification, and payments, in a fast-paced dental office.

The role emphasizes customer service, organization, and teamwork. A high school diploma or GED is required; dental/medical office experience is preferred; bilingual English/Spanish is a

Qualifications

• High school diploma or GED required.
• Dental/medical office experience preferred.
• Bilingual English/Spanish skills preferred but not required.
• Proficiency with computers and office software required.

Responsibilities

• Welcome and assist patients in a professional and courteous manner
• Schedule and confirm appointments
• Verify insurance eligibility and benefits
• Maintain and update patient demographic information
• Collect and process patient payments
• Answer and direct incoming phone calls
• Check patients in and out of appointments
• Support daily front office operations in a fast-paced dental practice

Skills

Attention to detail

Time management

Multitasking

Customer service

Teamwork

Adaptability

Education

High school diploma or GED

Tools

Office software

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Dental Care - Waynesboro Front Office Staff Full-Time - Monday-Friday (No Weekends and No Holidays) 40 hrs./week At Keystone Dental Care, we are committed to providing exceptional dental care and promoting lifelong oral health through preventive services for patients of all ages. Our practice is dedicated to creating a welcoming environment where patients and team members feel valued and supported.

Position Summary

We are seeking a friendly, organized, and detail-oriented professional to join our team as a Front Office Staff. This role serves as the first point of contact for patients and plays a vital part in ensuring a positive patient experience and efficient office operations.

Key Responsibilities

• Welcome and assist patients in a professional and courteous manner
• Schedule and confirm appointments
• Verify insurance eligibility and benefits
• Maintain and update patient demographic information
• Collect and process patient payments
• Answer and direct incoming phone calls
• Check patients in and out of appointments
• Support daily front office operations in a fast-paced dental practice

What We're Looking For

• Strong attention to detail and organizational skills
• Excellent time management and multitasking abilities
• Positive attitude and commitment to outstanding customer service
• Ability to work effectively as part of a collaborative team
• Willingness to take on new challenges and adapt in a busy environment

Qualifications

• High school diploma or GED required
• Previous dental office experience preferred
• Prior experience in a medical or healthcare office is a plus
• Bilingual English/Spanish skills are preferred but not required
• Proficiency with computers and office software preferred

Join our team and help make a difference in the oral health and well-being of our patients and community.

Keystone Health is an Equal Opportunity Employer Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.