Patient Coordinator

Keystone Dental Partners; Glendale (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Employer 401k with match

Dental benefits

Vision insurance

Paid time off

Holiday pay

Profit sharing

Referral bonus

Job summary

Keystone Dental Partners in Wisconsin is seeking a Patient Coordinator to welcome patients, manage scheduling, and coordinate flow. This role blends front-office duties with cross-training in clinical support to enhance patient care and teamwork.

Responsibilities include handling payments, verifying insurance, and collaborating with clinicians. The position offers comprehensive benefits and opportunities to grow your clinical skills within a supportive dental practice.

Qualifications

• High school diploma or equivalent.
• Experience in dental/medical front office or customer service is preferred.
• Strong communication and customer service skills.
• Organized and able to manage multiple priorities.
• Comfortable discussing treatment costs and collecting payments.
• Willingness to learn and participate in cross-training.
• Team-oriented and able to support other locations as needed.
• Dental software experience is a plus.

Responsibilities

• Greet patients and create a friendly, positive experience.
• Answer phones, schedule appointments, and manage communications.
• Coordinate patient flow and keep daily schedule running smoothly.
• Review treatment estimates, insurance, and patient financial responsibilities.
• Collect payments, copays, balances, and deposits.
• Verify and update patient and insurance information.
• Assist with insurance verification and benefit confirmation.
• Collaborate with doctors, dental assistants, hygienists, and team members.
• Participate in clinical cross-training to support patients during visits.
• Assist with designated clinical tasks such as seating, setup, sterilization, and turnover.
• Support other areas of the practice when needed.

Skills

Customer service

Communication

Organization

Teamwork

Multitasking

Discussing costs

Education

High school diploma or equivalent

Tools

Dental practice management software

Job description

Description

Patient Coordinator – Dental Office

Keystone Dental Partners

Are you someone who loves helping people, staying organized, and being part of a team? Keystone Dental Partners is looking for a Patient Coordinator who can create an exceptional experience for our patients from the moment they walk through the door.

This isn't just a traditional front-desk role. We're building a more collaborative approach to patient care by cross-training our Patient Coordinators in select clinical support responsibilities. You'll have the opportunity to learn more about the clinical side of dentistry, help patients throughout their visit, and work closely with both our front office and clinical teams.

For select team members, there may also be an opportunity to receive comprehensive dental assistant training based on interest, practice needs, and demonstrated competency.

What You’ll Do

• Welcome patients and create a friendly, positive experience
• Answer phones, schedule appointments, and manage patient communications
• Coordinate patient flow and help keep the daily schedule running efficiently
• Review treatment estimates, insurance coverage, and patient financial responsibilities
• Collect payments, copays, balances, and deposits
• Verify and update patient, insurance, and health information
• Assist with insurance verification and benefit confirmation
• Partner closely with doctors, dental assistants, hygienists, and other team members
• Participate in clinical cross-training to help support patients throughout their visit
• Assist with designated clinical tasks such as seating patients, room setup and turnover, sterilization, restocking, and other duties within your training and competency
• Support other areas of the practice when patient or workflow needs arise

The clinical cross-training component is part of KDP's approach to creating greater continuity for patients while giving team members an opportunity to expand their skills.

This is a benefit eligible position with hours of:

• Monday: 10:00 am - 6:00 pm
• Tuesday: 8:30 am - 5:00 pm
• Wednesday: 8:30 am - 5:00pm
• Thursday: 7:30 am - 5:00 pm
• Friday: Off (or possible extra hours)

Benefits:

- Base Pay: $20-$25 per hour based on skill set and experience

- Health insurance available (company pays 50% of monthly premium!)

- Company-Paid short term disability, life, and AD&D insurance

- Household Dental Benefits

- Vision Insurance

- 401k with 3% employer contribution

- Holiday pay

- Paid time off

- Profit Sharing opportunity

- $1,000+ team member referral bonus

Keystone Dental Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

What We're Looking For

• High school diploma or equivalent
• Previous dental, medical, customer service, or front-office experience preferred
• Strong communication and customer service skills
• Organized and comfortable managing multiple priorities
• Comfortable discussing treatment costs and collecting payments
• Willingness to learn and participate in clinical cross-training
• Team-oriented and willing to step in where needed
• Dental practice management software experience is a plus
• Reliable transportation and ability to support other KDP locations as needed

Why Join KDP?

At Keystone Dental Partners, we believe great patient care takes a team. We're looking for people who want to learn, grow, and contribute beyond the boundaries of a traditional front-office role. Our cultural values guide how we work together every day: Own It, We Before Me, Choose Positivity, Bring the Wow, Celebrate Success, and Always Growing. If you're passionate about helping patients, enjoy working as part of a collaborative dental team, and are excited about the opportunity to expand your skills beyond the front desk, we'd love to meet you.