Dental Insurance Specialist

Keystone Rural Health Center; Chicago (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Keystone Health in Chicago, IL seeks a Dental Insurance Specialist to support patient access by managing insurance processes, coordinating schedules, and maintaining accurate records. You will work under the Director of Dental Care Services in a full-time role focused on efficient patient flow and quality care.

Responsibilities include verifications, authorizations, billing questions, appointment coordination, and records management within a busy dental practice.

Qualifications

• High school diploma or GED is required.
• Experience in a dental office preferred (2+ years).
• Knowledge of dental insurance plans, prior authorizations, and verifications.

Responsibilities

• Process insurance verifications and prior authorizations.
• Coordinate patient payment agreements and answer billing questions.
• Post insurance and patient payments accurately and timely.
• Schedule and confirm patient appointments.
• Maintain accurate patient records and reports.
• Assist patients with insurance inquiries and support the dental team.
• Help ensure efficient patient flow in the dental practice.
• Perform other administrative duties as assigned.

Skills

Insurance verification

Prior authorizations

Customer service

Dental/medical office knowledge

Multitasking

Education

High school diploma or GED

Tools

Dental practice management software

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs. Keystone Dental Care Dental Insurance Specialist Full Time - Mon, Wed, Thurs 7:00-4:30pm; Tue - 8:30 am -6:00 pm; Fri, 7:00 am-1:00 pm (No Weekends and No Holidays) Keystone Dental Care (KDC) is seeking a detail-oriented and customer-focused Dental Insurance Specialist to join our team full-time. This position plays a vital role in supporting patient access to care by managing insurance-related processes, coordinating patient schedules, and ensuring accurate financial and patient records. Working under the supervision of the Director of Dental Care Services, the Dental Insurance Specialist is responsible for maintaining efficient patient flow, supporting administrative operations, and assisting the dental team in delivering high-quality patient care.

Key Responsibilities

• Process and manage insurance verifications and prior authorizations
• Coordinate patient payment agreements and answer billing-related questions
• Post insurance and patient payments accurately and timely
• Schedule and confirm patient appointments
• Maintain accurate patient records, charts, logs, and reports
• Assist patients with insurance and coverage inquiries
• Support the dental team in expediting patient care whenever possible
• Help ensure efficient patient flow throughout the dental practice
• Perform other administrative and patient service duties as assigned

Qualifications

High school diploma or GED required Minimum of two years of experience in a dental office preferred Experience in a dental and/or medical office setting required Knowledge of dental insurance plans, prior authorizations, and insurance verification processes required Ability to prepare, maintain, and manage patient charts, records, logs, and reports Strong organizational, communication, and customer service skills Ability to multitask and work effectively in a fast-paced environment Demonstrated willingness to learn, grow, and expand professional skills

Preferred Skills

Experience with dental practice management software Knowledge of dental terminology, procedures, and insurance billing practices Strong attention to detail and problem-solving abilities Commitment to providing excellent patient service and supporting a team-oriented environment

Join Keystone Dental Care and become part of a team dedicated to improving the oral health of our community through exceptional patient care, teamwork, and clinical excellence.

Keystone Health is an Equal Opportunity Employer Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.