Front Office Specialist - Pediatrics OPTIONAL

TriHealth; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a crucial role that involves managing patient interactions and ensuring a smooth operational flow. This position is pivotal in providing excellent customer service and requires a strong ability to communicate effectively over the phone while handling various administrative tasks. Ideal candidates will possess a high school diploma and have several years of relevant experience. If you thrive in a dynamic environment and are passionate about helping others, this opportunity is perfect for you. Join a team that values respect, service, and excellence.

Qualifications

• 3-4 years of experience in a related field required.
• High School Diploma or GED required.

Responsibilities

• Answer incoming telephone lines and handle/distribute calls.
• Schedule patient appointments and inform the department of issues.
• Input and update patient registration, insurance, and demographic information.

Skills

Customer Service

Telephone Communication

Data Entry

Appointment Scheduling

Education

High School Diploma or GED

Job description

Job Overview

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. Additionally, this role manages check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may also require completing charge/receipt entries and summaries for all office-related services.

Job Requirements

• High School Diploma or GED (Required)
• 3-4 years of experience in a related field (Required)

This is an optional position that includes rotating weekends.

Job Responsibilities

• Answer incoming telephone lines and handle/distribute calls
• Demonstrate flexibility and accept additional assignments as needed
• Schedule patient appointments and inform the department of issues
• Input and update patient registration, insurance, and demographic information accurately
• Accept payments and log them appropriately
• Show courtesy and respect toward families, community professionals, office personnel, and team members; follow JCAHO and HIPAA protocols
• Handle patient complaints and refer to manager when appropriate

Working Conditions

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Frequently
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Frequently
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we prioritize serving our patients, communities, and team members. All team members are expected to demonstrate the following behaviors:

Serve: ALWAYS

• Welcome everyone with eye contact, greeting, and a smile
• Assist lost patients/guests by escorting or finding help
• Avoid personal cell phone use in public and patient areas

Excel: ALWAYS

• Address service breakdowns and recover from them
• Prioritize waiting patients and guests
• Focus on improving quality, safety, and service

Respect: ALWAYS

• Respect cultural and spiritual differences and individual preferences
• Value everyone's opinions and contributions
• Speak positively about team members and departments

Value: ALWAYS

• Be punctual, prepared, and actively participate
• Maintain a clean and safe environment
• Use resources efficiently and avoid waste

Engage: ALWAYS

• Acknowledge achievements and thank contributors
• Show courtesy and compassion to customers, team members, and the community