Front Office Specialist - OPTIONAL

TriHealth; Ohio; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in a role focused on patient interactions and administrative support. This position involves managing incoming calls, scheduling appointments, and ensuring accurate patient registration. The ideal candidate will demonstrate excellent communication skills and a commitment to providing exceptional service. If you're looking to make a difference in a healthcare environment and thrive in a team-oriented atmosphere, this opportunity is perfect for you. Join a supportive team that values respect, engagement, and excellence in patient care.

Qualifications

• 3-4 years of experience in a related field is required.
• High School Diploma or GED is mandatory.

Responsibilities

• Answer incoming calls and manage patient registrations.
• Schedule appointments and handle patient payments.
• Demonstrate courtesy and respect towards patients and team members.

Skills

Patient Registration

Telephone Communication

Data Entry

Customer Service

Education

High School Diploma or GED

Job description

Job Overview:

This position is responsible for answering, handling, and screening incoming telephone calls; greeting and registering patients; filing and preparing charts. It also manages check-out functions, including reviewing encounter form data, collecting co-payments, scheduling follow-up appointments, completing daily bank deposits, and performing day-end reconciliation duties. Some locations may require completing charge/receipt-entry and charge-receipt summaries for all office-related services.

This is an OPTIONAL position that could include weekend scheduling.

Job Requirements:

• High School Diploma or GED (Required)
• 3-4 years of experience in a related field (Required)

Job Responsibilities:

• Answer incoming telephone lines and handle/distribute calls.
• Demonstrate flexibility and take initiative in seeking or accepting additional assignments.
• Schedule patient appointments and inform the department of issues.
• Accurately input patient registration information and update insurance and demographic data.
• Accept payments and log them appropriately.
• Demonstrate courtesy and respect toward families, community professionals, office personnel, and team members. Follow JCAHO and HIPAA protocols; access to patient information will be limited to what is necessary for the job.
• Handle patient complaints and refer to the manager as appropriate.

Working Conditions:

• Climbing - Rarely
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Frequently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Frequently
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Frequently
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Using Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors:

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, communities, and fellow team members. All team members are expected to demonstrate these behaviors:

Serve: Always...
• Welcome everyone with eye contact, a greeting, and a smile
• Assist lost patients/guests by escorting them or finding help
• Avoid using personal cell phones in public or patient care areas

Excel: Always...
• Recognize and address service breakdowns
• Prioritize patients and guests when waiting
• Strive to improve quality, safety, and service

Respect: Always...
• Respect cultural and spiritual differences and individual preferences
• Value everyone's opinions and contributions
• Speak positively about team members and departments

Value: Always...
• Be punctual, prepared, and engaged
• Maintain a clean and safe environment
• Use resources efficiently and avoid waste

Engage: Always...
• Acknowledge and thank team members and others
• Show courtesy and compassion in interactions