Front Office Specialist - Insurance & Customer Growth

State Farm; Little Rock (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Matt McCarty State Farm is seeking a Front of Office Specialist to join our office in Little Rock. You will greet customers, manage appointment scheduling, and handle inquiries while maintaining accurate customer records and providing outstanding service.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance options and support the team with administrative tasks and projects. Training and growth opportunities are available.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Good organizational and multitasking skills.
• Comfortable with sales conversations and customer needs.
• Basic computer skills including Office and CRM software.

Responsibilities

• Greet customers in person and over the phone, directing them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Matt McCarty State Farm is seeking a Front of Office Specialist to join our office in Little Rock. You will greet customers, manage appointment scheduling, and handle inquiries while maintaining accurate customer records and providing outstanding service.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance options and support the team with administrative tasks and projects. Training and growth opportunities are available.