Receptionist - State Farm Agent Team Member

State Farm; Little Rock (AR); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Matt McCarty State Farm is seeking a Front of Office Specialist to join our office in Little Rock. You will greet customers, manage appointment scheduling, and handle inquiries while maintaining accurate customer records and providing outstanding service.

The ideal candidate is organized, detail-oriented, and comfortable engaging in sales conversations to identify insurance options and support the team with administrative tasks and projects. Training and growth opportunities are available.

Qualifications

• Experience in receptionist or customer service roles.
• Strong communication and interpersonal abilities.
• Good organizational and multitasking skills.
• Comfortable with sales conversations and customer needs.
• Basic computer skills including Office and CRM software.

Responsibilities

• Greet customers in person and over the phone, directing them to team members.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospective and existing customers to offer insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

ROLE DESCRIPTION

Matt McCarty State Farm is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Front of Office Specialist. Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

RESPONSIBILITIES

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.