Front Office Specialist I - TCP Cypresswood

Texas Children's; Spring (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Texas Children's is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, and support referral processing. You will handle incoming calls, document messages, and ensure billing accuracy within the electronic system.

Required is a High School diploma or GED and at least one year of related experience. Respiratory fit testing may be required to maintain a safe workplace. The role emphasizes accuracy, customer service, and adherence to practice protocols.

Qualifications

• Greet patients and visitors using SMILES and AIDET principles.
• Enter charges into billing system with accuracy per protocol.
• Verify patient eligibility for referrals with payers before initiating referrals.

Responsibilities

• Greet patients and visitors on arrival and assist with check-in/out.
• Answer and route calls within practice protocol.
• Enter hospital charges into billing system accurately and timely.
• Assess eligibility for referrals and document in EHR.
• Schedule appointments and manage provider templates and availability.
• Monitor billing and patient queues to ensure timely processing.

Skills

Greet patients

Answer calls

Billing entry

Appointment scheduling

Referral eligibility verification

Electronic health records

Education

High school diploma or GED

Tools

Billing software

EHR system

Job description

At our company, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you've got what it takes?

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required