Front Office Specialist I - TCP Shadow Creek Ranch

TCH Medical Center; Pearland (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

TCH Medical Center in Pearland, TX is seeking a Front Office Specialist I to coordinate patient scheduling, greet visitors, answer calls, and manage referrals and billing data.

You will enter information into the electronic health record, verify demographics, and ensure accuracy of charges and referrals, while delivering SMILES and AIDET customer care to patients and colleagues in a fast-paced outpatient setting.

Qualifications

• HS diploma or GED.
• 1 year related experience in an office like setting.
• Demonstrates SMILES and AIDET philosophies to patients, families and coworkers.

Responsibilities

• Greets patients and visitors using SMILES and AIDET.
• Assists patients with check in/check out.
• Schedule appointments
• Verifies accurate patient demographics
• Enters data into electronic health record and billing system
• Answers telephone within three rings and directs calls
• Enters hospital charges with accuracy and within timelines
• Balances payments received daily
• Documents eligibility in the electronic health record
• Identifies and documents network providers for referrals
• Notifies provider when no provider in network is available
• Completes paperwork for authorized referrals within two business days
• Enters referrals into EHR within two business days
• Assists patients with referrals and referred services

Skills

Customer service

Data entry

Phone skills

Administrative

Scheduling

Billing support

Education

HS diploma or GED

Tools

Electronic health record

Billing system

Job description

We are searching for a Front Office Specialist I - TCP Shadow Creek Ranch - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.

Think you've got what it takes?

• Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier

Qualifications:

• HS diploma or GED
• 1 year related experience in an office like setting

Demonstrates SMILES and AIDET philosophies to patients, families and coworkers

• Acknowledges the customer
• Identifies self
• Gives customer a time expectation
• Keeps customers informed by explaining all tasks, processes and procedures
• Thanks, the customer
• Adheres to Standards of Behavior
• Tasks are measured by observation of evaluator

Responsibilities:

• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Assists patients with check in/check out.
• Schedule appointments
• Verifies accurate patient demographic information with each visit
• Enters data into electronic health record and electronic billing system
• Answers telephone within three (3) rings and directs calls per practice protocol.
• Enters hospital charges into electronic billing system with 100% accuracy and within timelines established
• Balances payments received daily.
• Documents eligibility in the electronic health record per practice protocol.
• Identifies and documents network providers for appropriate referral.
• Notifies provider when no provider in network is available.
• Completes paperwork and documentation for authorized referrals within two (2) business days.
• Enters referrals into electronic health record within two (2) business days of receiving request from provider.
• Assists patients, per practice protocol, in setting appointments for referred services.
• Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.