Front Office Specialist I - TCP Piney Point

TCH Medical Center; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

TCH Medical Center in Houston seeks a Front Office Specialist I at TCP Piney Point to coordinate scheduling, greet visitors, answer calls, and manage referrals.

You will enter patient demographics, billing data into EHR and billing systems, verify information, and ensure timely processing of claims, while delivering SMILES and AIDET service.

Must have HS diploma or GED and at least 1 year of office experience; strong customer service and multi-line phone skills are essential.

Qualifications

• HS diploma or GED required.
• At least 1 year of related office experience.

Responsibilities

• Greets patients and visitors and handles check-in/check-out.
• Schedules appointments and verifies patient information.
• Enters data into EHR and electronic billing system.
• Answers calls within three rings according to protocol.
• Balances payments and documents eligibility.
• Documents referrals and coordinates with network providers.
• Notifies provider when no in-network option is available.
• Completes paperwork for authorized referrals within two business days.
• Assists patients with referred services and emergencies per protocol.

Skills

Customer service

Typing

Filing

Phone skills

Computer skills

Fax

Copier

Education

HS diploma or GED

Job description

We are searching for a Front Office Specialist I - TCP Piney Point - someone to coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into system and transmit accurate claims.

Think you’ve got what it takes?

• Ability to provide excellent customer service, to act in a professional manner, to type, to file, to use a multi-line telephone, computer, fax and copier

Qualifications:

• HS diploma or GED
• 1 year related experience in an office like setting

Demonstrates SMILES and AIDET philosophies to patients, families and coworkers

• Acknowledges the customer
• Identifies self
• Gives customer a time expectation
• Keeps customers informed by explaining all tasks, processes and procedures
• Thanks, the customer
• Adheres to Standards of Behavior
• Tasks are measured by observation of evaluator

Responsibilities:

• Greets patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles.
• Assists patients with check in/check out.
• Schedule appointments
• Verifies accurate patient demographic information with each visit
• Enters data into electronic health record and electronic billing system
• Answers telephone within three (3) rings and directs calls per practice protocol.
• Enters hospital charges into electronic billing system with 100% accuracy and within timelines established
• Balances payments received daily.
• Documents eligibility in the electronic health record per practice protocol.
• Identifies and documents network providers for appropriate referral.
• Notifies provider when no provider in network is available.
• Completes paperwork and documentation for authorized referrals within two (2) business days.
• Enters referrals into electronic health record within two (2) business days of receiving request from provider.
• Assists patients, per practice protocol, in setting appointments for referred services.
• Assists patients, per practice protocol, who have emergencies or have self-referred without prior authorization.