Front Office Specialist I- TCP Braeswood

Texas Children's; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Children’s is seeking a Front Office Specialist to coordinate patient scheduling, greet visitors, answer calls, and support the referral process. The role includes accurate billing entry and timely claim transmission, with attention to eligibility verification and EHR documentation.

Responsibilities also cover check-in/check-out, scheduling, and maintaining smooth front desk operations under HEART values.

Qualifications

• H.S. Diploma or GED required.
• 1 year or more related experience required.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors upon arrival.
• Assist patients with check in/check out.
• Answer telephone within three rings and direct calls per protocol.
• Document messages in telephone encounters and route to appropriate area.
• Enter hospital charges into electronic billing system with accuracy and timeliness.
• Assess patient eligibility for referral by verifying payer coverage.
• Document eligibility in the EHR per protocol.
• Schedule appointments per protocol and manage provider templates.
• Verify and document coverage of services prior to visits.
• Monitor account and patient work queues and take corrective actions.
• Ensure EHR is complete and ready for provider use.
• Collect and disseminate mail and deliveries per protocol.
• Monitor returned mail and correct in billing system within 14 days.

Skills

Patient scheduling

Customer service

Telephone etiquette

Billing accuracy

HIPAA compliance

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Billing System

Job description

At our company, our mission starts with our people. Guided by our HEART values-Humility, Excellence, Accountability, Respect, and Trust-we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Front Office Specialist, you'll coordinate and perform the scheduling of patients, receive and greet visitors, answer and handle incoming calls, coordinate the referral process, enter accurate billing information into the system, and transmit accurate claims.

Think you've got what it takes?

• Greet patients and visitors upon arrival utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error free messages in telephone encounter and routes to appropriate area per practice protocol
• Enter hospital charges into electronic billing system with 100% accuracy and within timelines established by practice protocol
• Assess patient's eligibility for referral by verifying coverage with payer prior to initiating referral
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol
• Demonstrate ability to use judgment when scheduling provider's template
• Verify and documents coverage of services prior to patient being seen by a provider per practice protocol
• Monitor Account Work queue and Patient Work queue on a weekly basis and determine appropriate corrective action and completes required corrections
• Assure electronic health record is complete and ready for provider use prior to patient being seen
• Collect and disseminate mail and deliveries per practice protocol
• Monitors returned mail work queue and corrected in electronic billing system within fourteen (14) days

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

• H.S. Diploma or GED Required
• 1 Year or More of Related Experience Required