Front Office Specialist: Elevate Patient Experience

EyeCare Partners LLC; Brunswick (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

EyeCare Partners LLC is seeking a Front Office Specialist to be the first contact for patients and set the tone for a world class Total Patient Experience. You will handle essential administrative tasks and ensure smooth check-in/out in a clinical setting.

The role requires a friendly professional demeanor, strong communication, and basic office software skills. Prior medical office experience is preferred, with ophthalmic exposure highly valued.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year in a position interacting with customers/patients.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.
• Previous medical office experience preferred; ophthalmic experience strongly preferred.

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Greet patients promptly with a smile, and thank them when they leave.
• Answer phones (external and internal); assure prompt, courteous service.
• Practice urgency with consideration to patient and doctor schedules.
• Double check insurance authorizations and build accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and ensure communication to maximize efficiency and service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with HIPAA and company policies; perform general office duties as assigned.

Skills

Customer service

Phone etiquette

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

PowerPoint

Job description

EyeCare Partners LLC is seeking a Front Office Specialist to be the first contact for patients and set the tone for a world class Total Patient Experience. You will handle essential administrative tasks and ensure smooth check-in/out in a clinical setting.

The role requires a friendly professional demeanor, strong communication, and basic office software skills. Prior medical office experience is preferred, with ophthalmic exposure highly valued.