Admissions Associate

Caron Treatment Centers; Delray Beach (FL); On-site; USD 63,039,000 - 75,823,000; Full time

Benefits offered by this job

Paid time off

Life and disability insurance

Tuition reimbursement

401(k) plan

Medical, dental, vision insurance

Professional growth opportunities

Job summary

Caron Treatment Centers is seeking an Admissions Support Specialist to meet with patients and families, ensuring smooth admissions and accurate documentation. This onsite role at our Florida Campus emphasizes compassionate service, HIPAA compliance, and efficient financial/billing coordination.

Responsibilities include coordinating admissions, documenting treatment plans, and supporting the Breakthrough continuum with accurate data entry and timely communications with referents and internal

Qualifications

• Must have a high school diploma or equivalent.
• One year of computer experience using Outlook/Word/Excel.
• Minimum one year of office experience; healthcare setting preferred.

Responsibilities

• Meet with patients and families ensuring admissions are completed accurately and empathetically.
• Complete demographic, HIPAA, financial and referral documentation.
• Handle financial follow-up, billing, labs, and treatment payment coordination.
• Greet patients and families using strong customer service skills.
• Manage admissions, discharges, and transfers across the Caron continuum.
• Document treatment plans and progress notes in patient records per policy.

Skills

Typing 45 wpm

Customer service

Attention to detail

Confidentiality

Independence

Professional communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we’ve been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robustmedical, dental, and vision plans. We’re proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!

Full Time, Monday-Thursday 9:00am-7:00pm

Starting rate $22/hour

Position is onsite at our Florida Campus

Duties and Responsibilities:

• Meets with patients and their families and ensures admission is completed by following checklists for accuracy while displaying empathy, dignity and respect to the patient and their families.
• Upon meeting with patients, ensures that accurate documentation is completed including demographic reportable data, HIPAA, financial and billing documents, referral documentation, etc.
• Responsible for all financial follow-up- treatment payment, pharmacy set up, labs, and any identified follow up
• Welcomes patients and families, utilizing customer service skills learned through internal and external trainings.
• Responsible for all admission, discharge, transfers for the Caron continuum in Sigmund and bed boards.
• Timely completion of weekly outcome surveys.
• Accurately identifies all key stakeholders, i.e., referrals, donors, alumni and reviews all information gathered during the phone assessment.
• Documents treatment plans, progress notes, treatment plan updates, case consultations, telephone calls and discharge summaries in patient records in accordance with Caron policies and procedures
• Communicates effectively with patients, family members, referents, and internal customers- coworkers, leadership, neighboring department.
• May be responsible for covering the receptionist desk, Cisco console, and pertinent operator duties as needed.
• Full understanding of Breakthrough continuum and ability to identify appropriate program - 5-day, couples, Breakthrough II, Recovery Refresh, VHTC. Completes Breakthrough workshop assessment and financial screening and schedules patients for attendance at the workshop.
• Identifies Breakthrough patients who need clinical screening prior to admission and sends to Breakthrough Clinical team for review.
• Educates all Breakthrough callers and utilizes all financial options to fund their treatment investment to convert to an admission.
• Manages all pending Breakthrough cases and completes follow-up as a team from initial contact to scheduling.
• This job description reflects the management’s assignment of essential functions. It does not prescribe or restrict the duties or tasks that may be required or assigned.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate verbally and in writing for 85% of the workday
• Ability to sit for 90% of the workday
• Ability to type 85% of the workday
• Able to walk the grounds to facilitate tours and physical job location will rotate.
• Ability to transfer luggage weighing up to 50 lbs.
• This is a safety sensitive position.
• Office setting – must maintain a professional workspace environment in shared location.

Education / Experience Qualifications:

• High school diploma or equivalent required
• One year of computer experience– Microsoft Outlook, Word, Excel, or similar software
• 1-year work experience in an office, preferably a healthcare setting
• Knowledge of drug & alcohol treatment or disease concept of addiction or 12 steps or knowledge of Al-anon helpful
• If in recovery, a minimum of two years’ sobriety is preferred.

Knowledge, Skills and Abilities:

• Type 45 words per minute with 95% accuracy
• Demonstrated knowledge of computer software systems and ability to use proficiently
• Demonstrated high level of customer service
• Must be detail oriented
• Ability to function independently
• Able to maintain confidentiality and professionalism at all times

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.