Front Office Supervisor

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Lake Charles Memorial Health System seeks a Front Office Supervisor to oversee daily front office operations and supervise staff within our clinic network. This role involves referrals, maintaining provider schedules, obtaining prior authorizations, and coordinating outside procedures in the EMR system.

The candidate should have strong medical terminology knowledge, multi-tasking abilities, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Five years of medical office experience preferred.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous scheduling experience preferred.

Responsibilities

• Oversee day-to-day operations of front office staff.
• Manage referrals, provider schedules, and prior authorizations.
• Handle processing for patients and EMR data entry.
• Greet patients and communicate with internal and external customers.
• Verify patient information and insurance coverage; update EMR accordingly.
• Schedule testing and obtain precertifications.
• Performs duties with accuracy and in compliance with clinic policy.

Skills

Medical office experience

Team supervision

Communication skills

Education

High school diploma or equivalent

Medical terminology knowledge

Tools

EMR systems

Microsoft Office

Job description

The Front Office Supervisor is responsible for oversight of day-to-day operations of the front office staff. This role also performs administrative duties including, but not limited to: referrals, maintain provider schedules, prior authorizations for procedures/tests/medications, schedule outside procedures/testing, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The Front Office Supervisor is trained in performing a wide range of skilled administrative and clerical duties. Reports to the Practice Manager.

Description Of Position

The Front Office Supervisor is responsible for oversight of day-to-day operations of the front office staff. This role also performs administrative duties including, but not limited to: referrals, maintain provider schedules, prior authorizations for procedures/tests/medications, schedule outside procedures/testing, and performs related processing duties for all patients being served by respective clinic. Duties are performed in the EMR system as appropriate. The Front Office Supervisor is trained in performing a wide range of skilled administrative and clerical duties. Reports to the Practice Manager.

Responsibilities And Duties

• Maintains positive working relationships with staff, physicians, and APPs to achieve patient, staff and provider satisfaction and continuous group performance improvement.
• Supervises front office staff. Is cross-trained in check-in and check-out for all functions.
• Communicates effectively and in a timely and professional manner with all internal and external customers.
• Knowledge of CPT coding and Medical Necessity of testing. Ensures criteria met prior to scheduling testing and/or procedures, including surgery.
• Greets each patient warmly and cheerfully.
• Knowledgeable about insurance processing and able to explain deductibles, co-insurance, co-payments, and how processing occurs.
• Handles incoming referrals.
• Answers phone with correct salutation. Takes messages when appropriate.
• Records all messages into electronic EMR.
• Verifies patient information, demographics and insurance coverage is correct. If changes are required, changes the information into the EMR system.
• Updates and scans updated information and forms into appropriate EMR system.
• Scan and attach all paperwork received into EMR system and attach and send appropriately.
• Schedules all testing after obtaining precertification per physician checkout orders.
• Completes and sends medical records request per physician orders.
• Completes all referrals through the EMR following correct protocol.
• Verification of insurance should be performed when necessary.
• Manages all assigned special projects.
• Supervises satellite offices, as necessary.
• Performs other job duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

Education And Work Experience

• High school diploma or equivalent required.
• Five years of medical office experience, preferred.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Make decisions based on departmental policy.
• Demonstrates critical thought process and can work independently.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.