Front Office Specialist

Cuirim Sports Recovery; Costa Mesa (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits with base-plan match

SIMPLE IRA with 3% company match

10 days PTO (80 hours)

5 days paid sick time

Job summary

Cuirim Sports Recovery is seeking a Front Office Specialist to deliver warm, personal service while ensuring accuracy and dependable follow-through in a busy clinic. You will be the first contact for patients, guiding them from initial inquiries through scheduling, paperwork, and payment.

The role emphasizes inviting patient experiences, accurate records, insurance verification, and effective communication with clinicians and the billing team.

Qualifications

• Experience in customer service, reception, scheduling, or administrative work.
• Strong attention to detail, organization, and reliable attendance.
• Clear, friendly communication in person, by phone, and in writing.
• Comfort learning scheduling software, EHRs, and other computer systems.
• High school diploma or equivalent.
• Preferred: experience in medical/physical therapy office; interest in fitness, movement, or recovery.

Responsibilities

• Create a welcoming patient experience by greeting patients by name and providing professional service.
• Manage check-in and check-out, confirm appointments and payments, and complete paperwork.
• Schedule and reschedule appointments across services and clinicians; respond to calls, emails, and messages.
• Maintain complete patient records, verify insurance benefits, collect payments, and reconcile daily activity.

Skills

Customer service

Scheduling

Administrative work

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic health records

Job description

Full-time, approximately 40 hours per week | $20–$23 per hour

Start date: As soon as available

Are you the person who remembers names, picks up on small details, and makes sure things get done? Do you enjoy making people feel welcome while keeping a busy day organized?

Cuirim Sports Recovery is looking for a Front Office Specialist who combines warm, personal service with accuracy, initiative, and dependable follow-through.

We help patients and athletes recover, move better, and return to the activities they love. As the first point of contact for our clinic, you’ll help patients feel recognized, informed, and cared for—from their first phone call through scheduling, paperwork, and payment.

Compensation and benefits

Front Office Specialist

Full-time, approximately 40 hours per week | $20–$23 per hour

Start date: As soon as available

Are you the person who remembers names, picks up on small details, and makes sure things get done? Do you enjoy making people feel welcome while keeping a busy day organized?

Cuirim Sports Recovery is looking for a Front Office Specialist who combines warm, personal service with accuracy, initiative, and dependable follow-through.

We help patients and athletes recover, move better, and return to the activities they love. As the first point of contact for our clinic, you’ll help patients feel recognized, informed, and cared for—from their first phone call through scheduling, paperwork, and payment.

• $20–$23 per hour, based on experience and qualifications.
• Full-time from the start, approximately 40 hours per week.
• 10 days of paid time off (80 hours).
• 5 days of paid sick time (40 hours).
• Health benefits with a company base-plan match, available beginning on your start date.
• SIMPLE IRA with a 3% company match.

Benefits are subject to applicable eligibility requirements and plan terms. PTO, sick time, and retirement benefits are available following the 90‑day introductory period.

What makes someone successful here

You remember people and details. You connect names, faces, and previous conversations, helping patients feel known. You also document important information so the whole team can provide consistent care.

You follow through without repeated reminders. You return calls, complete tasks, and keep outstanding requests moving until they’re resolved.

You notice when something doesn’t add up. An incomplete profile, missing intake form, or discrepancy between the schedule and a patient’s financial information gets your attention—and you take action.

You know how to prioritize. You can manage an arriving patient, a ringing phone, and an outstanding task while recognizing what needs attention first.

You communicate with warmth and confidence. You’re comfortable discussing payments, explaining policies, and addressing concerns clearly and respectfully.

You take ownership and welcome feedback. You ask thoughtful questions, communicate problems early, and apply what you learn.

What you’ll do

Create a welcoming patient experience

• Greet patients by name and provide attentive, professional service.
• Manage check‑in and check‑out, confirming appointments, payments, and outstanding paperwork.
• Answer questions about our services and direct clinical or specialized billing questions to the appropriate teammate.
• Communicate delays and schedule changes proactively.

Manage scheduling and follow‑up

• Schedule and reschedule appointments accurately across our services and clinicians.
• Respond promptly to calls, emails, and messages.
• Follow up with prospective patients, cancellations, and patients who need to return to the schedule.
• Help fill appointment openings and coordinate time‑sensitive scheduling requests.
• Keep shared trackers and communication records current.

Keep patient records and payments accurate

• Maintain complete patient demographic, insurance, scheduling, and payment information.
• Verify insurance benefits and explain patient cost estimates clearly.
• Collect and record payments, provide receipts, and reconcile daily front‑office payment activity.
• Coordinate with our billing company on insurance questions, billing documents, and missing information.
• Confirm required forms, referrals, and authorizations are ready before appointments.

Keep the office running smoothly

• Follow opening, closing, and daily front‑office checklists.
• Keep reception and shared patient areas clean, organized, and stocked between professional cleanings.
• Monitor supplies and route incoming mail and faxes.
• Communicate reliable handoffs to clinicians, supervisors, and billing partners.
• Protect patient confidentiality and follow HIPAA and clinic procedures.
• Suggest practical improvements as you learn our workflows.
  

What you’ll bring

• Experience in customer service, reception, scheduling, or administrative work.
• Strong attention to detail, organization, and reliable attendance.
• Clear, friendly communication in person, by phone, and in writing.
• Comfort learning scheduling software, electronic health records, and other computer systems.
• The ability to stay composed and adapt when priorities change.
• A high school diploma or equivalent.

Preferred: Experience in a medical or physical therapy office, insurance verification, or payment processing. Interest in fitness, movement, sports, or recovery is also a plus.