Front Office Shift Lead: Guest Experience & Operations

ViziRecruiter,LLC.; Brackney (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading entertainment organization in Brackney, PA, is seeking a Front Office Supervisor to oversee operations, train staff, and ensure exceptional guest experiences. This role requires strong leadership abilities, problem-solving skills, and proficiency in relevant software. Candidates should be at least 21 years old and preferably hold an Associate's degree. The position offers opportunities for growth in an exciting, fast-paced environment with a focus on teamwork and employee support.

Qualifications

• Must be at least 21 years of age.
• One to two years related experience and/or training.
• Strong communication and writing skills.

Responsibilities

• Supervises front office operations during shifts.
• Trains staff and manages workflow.
• Handles guest concerns and service recovery.

Skills

Guest relations

Leadership

Problem-solving

Microsoft Office proficiency

Education

Associate’s degree in related field

Tools

Hotel management software

Microsoft Excel

Microsoft Word

Job description

A leading entertainment organization in Brackney, PA, is seeking a Front Office Supervisor to oversee operations, train staff, and ensure exceptional guest experiences. This role requires strong leadership abilities, problem-solving skills, and proficiency in relevant software. Candidates should be at least 21 years old and preferably hold an Associate's degree. The position offers opportunities for growth in an exciting, fast-paced environment with a focus on teamwork and employee support.