Patient Account Representative

Trinity Health Corp.; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Trinity Health Corp. seeks a friendly front desk receptionist to greet patients and visitors, verify information, collect co-pays, and coordinate admissions.

You will answer phones, schedule appointments, and support the nursing and registration teams in delivering a smooth patient experience. The ideal candidate has a high school diploma, basic computer skills, and is willing to obtain BLS certification and mandatory reporter training within three months.

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for Healthcare Provider certified or obtained within three months.
• Proof of completion of Mandatory Reporter abuse training within three months.
• Computer experience required.
• Other trainings may be required upon hire.

Responsibilities

• Serves as the first point of contact for patients and visitors and is responsible for ensuring a positive experience in order to increase patient satisfaction and the overall consumer experience.
• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers incoming phone calls and directs appropriately.
• Coordinates, registers and schedules appointments according to office guideline and utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately; confirms next day appointment as well as Missed Appointment Policy and sends out the appropriate communications.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Monitors patient waiting time and maintains patient flow.
• Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Maintains accurate balance of petty cash.
• Perform other duties as assigned.

Job description

Employment Type: Full time Shift: Day Shift Description: Essential Key Job Responsibilities

• Serves as the first point of contact for patients and visitors and is responsible for ensuring a positive experience in order to increase patient satisfaction and the overall consumer experience.
• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answers incoming phone calls and directs appropriately.
• Coordinates, registers and schedules appointments according to office guideline and utilizes answering service at appropriate times and retrieves messages from answering service and responds appropriately; confirms next day appointment as well as Missed Appointment Policy and sends out the appropriate communications.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Monitors patient waiting time and maintains patient flow.
• Educates and instructs patients of upcoming procedures and tests under the nurse’s guidelines.
• Conduct all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
• Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
• Maintains accurate balance of petty cash.
• Perform other duties as assigned.

Minimum Qualifications Required

• Education (for CHI Leadership Job Levels from Supervisor through President) Does Not Apply
• Required Education for Staff Job Levels High school diploma or equivalent required.

Required Licensure and Certifications

• N/A
• Required Minimum Knowledge, Skills and Abilities Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Computer experience required.
• Other trainings may be required upon hire.

PREFERRED Qualifications

• Prefer at least one year of experience in the medical office setting.
• Knowledge of medical terminology desirable.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.