Dental Front Desk Specialist - Lake Ellenor

Community Health Centers; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Community Health Centers is seeking a friendly front desk specialist to greet and register patients, manage referrals, and ensure accurate dental records. You will handle financial counseling and patient payments, while using eClinical Works and Tiger View to support scheduling and record-keeping.

The role requires basic high school education, 2 years of dental office experience, and familiarity with Care Credit financing.

Qualifications

• High school diploma or equivalent.
• 2 years of dental office experience preferred including Electronic Medical Records or other dental software.
• Experience with Care Credit financing preferred.
• Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.

Responsibilities

• Greet patients and manage reception duties.
• Perform patient registration and financial counseling.
• Process referrals and maintain accurate dental records.
• Handle billing, payments, and patient balances.

Skills

Customer service

Communication skills

Problem solving

Dental codes

Education

High school diploma or equivalent

Tools

eClinical Works

Tiger View

Outlook

Job description

A career at Community Health Centers offers a unique opportunity to join a team that makes a real impact in our community every day, by improving individuals' health while enhancing their quality of life.

Top Reasons to Work at Community Health Centers

• No weekends for the majority of our centers, 10 Paid Holidays and early Fridays
• A great benefits package that includes healthcare coverage, paid time off, paid holidays, retirement plan, and more.
• Competitive compensation with advancement opportunities and tuition / training reimbursement.
• Awarded "Best and Brightest Companies to Work for in the Nation" for 5 consecutive years.
• Awarded "Top 100 Workplaces for Growing Families" by Orlando Sentinel.
• Modernized and attractive health centers, that patients love.

Job Summary:

Responsible for greeting patients, patient registration, financial counseling, referrals, establishing and maintaining accurate patient dental records in the computer. This position may require some medical and dental front desk responsibilities.

Primary Responsibilities and Specific Duties:

• Must be able to accurately perform job duties at a Center with 5 or more dental scheduling templates.

Customer Service:

• Greet patients with a smile and introduce self.
• Resolve patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Build and maintain business relationship with patients by providing prompt and accurate service so as to promote patient loyalty.
• Excellent communication skills and problem-solving abilities

Foundation Knowledge:

• Record all cancellations and No Show's; send "No Show" letter.
• Initiates appointment reminder calls and confirms patient appointments accurately.
• Collects and verifies appropriate patient demographic and insurance information.
• For scheduled patients - maintain a "quick call" list for cancellations.
• Enters provider approved payment arrangements in patient account and provides patient with payment plan information.
• Prints visit summaries, collect patient's payments and posts to accounts. Prints and provides receipts and appointment card to patients.
• Possess practical knowledge of MCNA referral process, enters and submits patient
• Prints visit summaries, collects patient's payments and posts to accounts. Prints and provides receipts and appointment card.
• Provides patient with complete sliding scale program information.
• Collects, evaluates and documents sliding scale program application, supporting documentation and accurately determines program eligibility.
• Provides patient with program specific benefit insurance information.
• Assist patients with billing problems.
• Finalize all paperwork for billing ensuring Dentist signatures.
• Respond to questions regarding patient balances, collections, and insurance.

Administrative

• Creates/updates actions and/or telephone encounters.
• Generates and prints patient No-Show letters daily.
• Scans, titles and files patient documents using the correct naming conventions and locations.

Referral

• Perform a variety of duties associated with referring patients to other specialist or institutions for additional dental care.
• Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialist's office.
• Responsible for MCNA referral process including accurately entering and submitting patient referral information into the web portal.

Equipment and Software Applications:

• Answer telephones; transfers call to appropriate staff, takes messages
• Manages Outlook mail and calendar daily.
• Demonstrates knowledge in the navigation and use of eClinical Works and Tiger View.
• May be required to travel to other CHC locations.
• Perform other duties as assigned or necessary.

Qualifications:

Education:

• High school diploma or equivalent.

Experience:

• 2 years of dental office experience preferred including Electronic Medical Records or other dental software.
• Previous experience with Care Credit financing preferred.

Certification/Licensure:

• None

Special Skills:

• Must be proficient with dental procedure codes; exemplary attendance and punctuality is required.

Other requirements:

• Able to work flexible hours and travel to other dental sites as needed.