Front Office Representative

Southwest Behavioral & Health Services; Phoenix (AZ); On-site; USD 17,627 - 25,105; Full time

Benefits offered by this job

3 weeks of PTO

10 paid holidays

Low-cost medical, dental, and vision insurance

Tuition reimbursement program

Employee Assistance Program

Job summary

A community-based behavioral health provider in Phoenix is looking for a dedicated Front Office Representative. This role includes managing patient check-in and check-out, scheduling appointments, and maintaining office supplies. Ideal candidates should possess excellent communication skills, organizational abilities, and customer service experience. A high school diploma is required, and certification as a Medical Assistant is preferred. The position offers a pay rate of $15.51/hr and a weekday schedule from 8 am to 4 pm.

Qualifications

• Requires prior clerical and/or customer service experience, preferably in a behavioral health setting.
• Must maintain a valid Arizona driver’s license.
• Certification as a Medical Assistant is highly preferred.

Responsibilities

• Perform front office duties including patient check-in and check-out.
• Schedule and confirm appointments.
• Maintain inventory of office supplies.

Skills

Excellent communication skills

Organized

Customer service experience

Education

High school Diploma or G.E.D.

Completion of a Medical Assistant training program

Job description

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Front Office Rep who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Inpatient team!

Job Preview at a Glance:

A Front Office Representative is responsible for performing front office duties including patient care activities, front office check‑in and check‑out, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Schedule: Monday through Friday, 8 am‑4 pm

Pay rate $15.51/hr.

Responsibilities

• Enters and retrieves consumer data from HMS system accurately
• Maintains inventory of office and program supplies
• Support staff with consumer intake and discharge process, special projects, along with staff meetings as needed
• Is expected to perform duties within broad guidelines demonstrating some initiative and independence
• Responsible for creating and maintaining spreadsheets and databases including client fees, client authorizations and clinic productions, as assigned by the Program Director
• Resolves all CFS issues including 99 report errors, enrollment and eligibility errors, etc.
• Assists leadership ensuring that payroll and billing are delivered to Administration payroll on time and without error
• Receives direction on a daily basis and works as team with the Program Coordinator, Director of Nursing, Program Director and site staff
• Performs general clerical duties for the clinic as requested/assigned by Program Coordinator, Director of Nursing, and/or Program Director
• Assists CSR Supervisor with completing monthly administrative audits
• Submits/coordinates work orders with Purchasing/Facilities department for site
• Act as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented and sent to Risk Department in a timely manner
• Outside shopping as necessary for supplies or equipment needed
• Answering phones and forwarding calls or messages appropriately

Requirements

• High school Diploma or G.E.D. required
• Completion of a Medical Assistant training program preferred; Certified Medical Assistant highly preferred
• Requires prior clerical and/or customer service experience, preferably in a behavioral health setting. Consideration given for coursework in lieu of part of the experience requirements
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs/requirements of the clinic
• Required to maintain personal auto insurance per SBH guidelines
• 3 weeks of PTO the first year of employment, with increased accruals after continued service
• 10 paid holidays
• Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account
• Career Development – Benefit from our culture of internal promotion
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs
• Employee Assistance Program, Health & Wellness and much more

About SB&H

Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life‑changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

SB&H is a drug‑free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.